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February 02, 2009
For Immediate Release
Arkansas Ice Storm Restoration Continues; 65,300 Restored

Little Rock, Ark. – Entergy Arkansas, Inc. has restored power to 65,300 of its customers who lost power during a severe ice storm in northern Arkansas last week.

As of 4 p.m. Monday, Entergy Arkansas is reporting 45,700 power outages. This is down from a peak of 111,000, which occurred Wednesday.

The largest numbers of remaining outages are in the areas of:

Harrison – 10,614
Blytheville – 4,407
Yellville – 5,555
Walnut Ridge – 3,165
Mountain View – 2,814
Hardy – 2,060
Batesville – 1,462
Trumann – 1,852
Pocahontas – 3,182
Corning – 1,822

Projected Restoration Dates

Weather permitting, Entergy Arkansas should have power restored to approximately 80 percent of the customers in the following areas by the following dates:

Area

Date for
80 Percent Restoration

Harrison

2/7

Berryville

2/7

Marshall

2/7

Mountain Home

2/3

Flippin

2/7

Yellville

2/7

Marion

Complete

Blytheville

2/4

Monette

2/3

Harrisburg

2/3

Marked Tree

Complete

Wilson

Truman

Complete

2/3

Searcy

Complete

Bald Knob

2/2

Heber Springs

Complete

Batesville

2/2

Newport

2/2

Mountain View

2/9

Hardy

2/10

Marmaduke

Cave City/Melbourne

2/11

2/5

Rector

2/10

Corning

2/11

Pocahontas

2/10

Walnut Ridge

2/10

Service restoration to other customers within these areas will be longer due to the severity of damage and remoteness of location. For safety reasons, those whose customer-owned electrical equipment, such as the “weather head” and related conduit, has been damaged must have a licensed electrician make repairs before Entergy Arkansas can safely reconnect power.

Overall, damage is extreme and extensive. Only recently was the company able to complete its damage assessment. At the peak of the carnage, 71 segments of line were out of service, many covering 20-30 miles with few, if any, poles standing. There were 4,500 utility poles down or severely damaged, 12,000 spans of distribution wire down, and more than 700 distribution transformers damaged.

There are more than 4,000 linemen, field support personnel and tree trimmers responding to the Entergy Arkansas outages. That number includes employees from Entergy Arkansas’ sister operating companies in Mississippi, Louisiana, and Texas, as well as numerous contractors and employees of other utility companies from as far away as Florida.

Safety Reminders

Customers are asked to do the following to avoid injury and to facilitate the speedy restoration of power:

  • Stay away from any downed power line.

  • Do not remove debris from power lines. Assume that they are energized and dangerous, and that anything touching them is also dangerous.

  • If using specialized equipment, like a backhoe, to move debris, be mindful of overhead power lines.

  • Always follow manufacturer’s instructions for operating portable generators. Running a generator without proper ventilation can cause carbon monoxide poisoning. Having generators wired incorrectly can feed power onto lines where utility crews are working, creating a safety hazard for them.

  • Please refrain from approaching utility workers at the job site because these can be dangerous locations and because interruptions will slow their progress.

Customer Information Centers

Entergy Arkansas has opened “customer information centers” in several locations in north Arkansas. These centers provide an opportunity for customers to speak face-to-face with company representatives for local information about outages, progress in restoring power, and other issues.

Customer Information Centers have been opened in the following locations. Hours of operation are 9 a.m. to 5 p.m. daily, including Sunday.

Blytheville
Blytheville Police Department
Municipal Courtroom
201 W. Walnut

MonetteCity Hall
612 Finch Avenue

Harrison Youth Center
202 South Spring Street

Mountain HomeCity Hall
720 S. Hickory Street

Mountain View
Stone County Courthouse

Flippin City Hall
239 East Main

Highland City Hall
1662 Hwy 62/412

Entergy Arkansas Office
450 South 11th Street

Newport
Chamber of Commerce
201 Hazel Street

Walnut Ridge
109 Southwest Front Street

Corning City Hall

Rector Community Center

Entergy Arkansas customers are reminded to stay away from downed power lines. Outages should be reported by calling 1-800-9OUTAGE.

A relatively new – and recently upgraded – online service is “View Outages.” Anyone with Internet access can go to entergy.com, click on “View Outages” and see where outages are occurring down to the street level.

Entergy Arkansas, Inc. provides electricity to almost 684,000 customers in 63 counties. Entergy Corporation is an integrated energy company engaged primarily in electric power production and ret ail distribution operations. Entergy owns and operates power plant s with approximately 30,000 megawatts of electric generating capacity, and it is the second-largest nuclear generator in the United States. Entergy delivers electricity to 2.7 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of more than $10 billion and approximately 14,500 employees.

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Entergy Arkansas’s online address is www.entergy-arkansas.com.