New Service Notifies Customers When Power Goes Out and Returns
JACKSON, Miss. – Feel that vibration in your pocket or hear your familiar
ringtone? It could be Entergy Mississippi, Inc. letting you know your power is
out and when it will be back on.
This proactive communication plan is a step toward keeping customers better
informed during electrical outages, just as they asked. The new service will
contact every customer affected by a power outage, whether they report it
themselves or not, and provide updated information about the outage. When there
is an outage, the company will either call the customer by phone or send text
message updates based on contact information we have on file.
“Customers told us this information is important in order to plan their
lives,” said Napoleon Johnson, Entergy Mississippi vice president of customer
operations, “and we listened.”
Customers do not need to do anything to receive outage information; the
company will send it to them automatically. Outage information “touchpoints”
- Customers receive an initial outage message letting them know
Entergy Mississippi is aware of their outage.
- Customers are notified when a serviceman arrives on the scene. If
additional crews are needed, customers are notified with a change in
estimated restoration time, as well as the cause of the outage.
- Customers receive a message when their power has been restored that
includes the cause of the outage.
"We will contact all customers about an outage affecting them, but we
encourage customers to tell us how they prefer to be contacted by calling
1-800-9OUTAGE (1-800-968-8243) and selecting option 5, or texting REG to 368374
from their cellphone,” said Johnson.
The company will not send outage notifications to customers during a “quiet
time” period between 10 p.m. and 8 a.m. If the outage continues after 8 a.m.,
customers will then receive the most current update.
Customers who choose not to receive outage updates can be removed from the
service by using one of the methods above.
Entergy Mississippi, Inc. provides electricity to more than 437,000 customers
in 45 counties. It is a subsidiary of Entergy Corporation. Entergy is an
integrated energy company engaged primarily in electric power production and
retail distribution operations. Entergy owns and operates power plants with
approximately 30,000 megawatts of electric generating capacity, and it is the
second-largest nuclear generator in the United States. Entergy delivers
electricity to 2.8 million utility customers in Arkansas, Louisiana, Mississippi