Companies urge customers to make their preparations
New Orleans, La. – With the 2012
hurricane season officially under way, Entergy New Orleans, Inc., and Entergy
Louisiana, LLC are ready to quickly and safely restore power should a major
storm threaten Louisiana.
In fact, the Entergy utility
companies that serve the New Orleans area prepare year-round to ensure they can
provide the exceptional emergency response that has earned Edison Electric
Institute awards for Entergy 14 years in a row. Just as Entergy New Orleans and
Entergy Louisiana remain ready to mobilize for any storm response, the companies
also encourage customers to be prepared and make sure their personal storm plans
are in place.
“Preparation for hurricanes or other
major weather events is something we focus on every single day of the year,”
said Charles Rice, president and chief executive officer of Entergy New Orleans,
Inc. “As proud as we are of our record of excellence in emergency response, we
are committed to always providing the best service to our customers, storm or no
storm. And we know that each experience offers us the opportunity to continue to
learn, evolve and improve. While experts predict this hurricane season will be
less active, both Entergy and our customers must continue to make preparation a
priority. Just one storm, if it comes our way, can have a major impact.”
What Entergy Does to Prepare
Entergy New Orleans and Entergy
Louisiana use pre-emptive service strategies to help stop outages before they
occur and promote safe, fast restoration when they do occur.
The companies focus on projects that
improve reliability, including trimming thousands of circuit miles of vegetation
and proactively inspecting power lines using infrared technology to identify and
prevent potential problems.
The utilities are leveraging advanced
technology in the field by installing Alternate Load Transfer schemes, which use
advanced detection equipment to quickly isolate the location of a fault on a
feeder line and transfer customers to an alternate feed. As a result, the impact
to customers is a blink, rather than a sustained outage.
Entergy has also improved the tools
that allow customers to stay informed after a storm. Customers can track outages
down to the street level using the company’s
View Outages feature and can register to receive text alerts notifying them
of outages and power restoration progress. Customers can also visit
entergystormcenter.com for safety and preparation information as well as
storm updates, photos and videos. Company updates are also available via Twitter
for both Entergy New Orleans (@EntergyNOLA)
and Entergy Louisiana (@EntergyLA).
What Customers Should Do to
As important as it is for Entergy and
its employees to be ready for hurricanes and other weather events, customers
should make their own preparations before a storm hits and know how to stay safe
during and after its impact. Detailed information is available at
entergystormcenter.com, but some
key tips include:
Learn about evacuation routes and
have a destination in mind before you leave.
Pack important supplies such as
nonperishable food, a multi-day supply of any necessary medications and
supplies for small children and pets.
Stock up on batteries and have a
hand-cranked radio and flashlight available.
If a storm does hit, stay away
from downed power lines. Never use a generator indoors.
“Getting your power back on quickly
after a storm is our focus. But there’s one thing more important than even that
– and it’s doing our job safely,” said Rice. “We encourage customers to make
safety before, during and after a storm their first priority, too.”
Entergy’s Louisiana utility companies
serve more than one million customers through the operating companies Entergy
Louisiana, LLC and Entergy Gulf States Louisiana, L.L.C. With operations in
southern, central and northeastern Louisiana, the companies are part of Entergy
Corporation’s electric system serving 2.8 million customers in Louisiana,
Arkansas, Mississippi and Texas.
Entergy New Orleans, Inc. is an
electric and gas utility serving Orleans Parish and is a subsidiary of Entergy
Corporation. . The company provides electricity to more than 160,000 customers
and natural gas to more than 100,000 customers in Orleans Parish.