Customer Information Center Opens in Homer
WEST MONROE, La. – Work crews have
restored service to most Entergy Louisiana customers who lost service due to
powerful thunderstorms that struck North Louisiana Tuesday morning.
By Tuesday afternoon, crews had
restored service to most of the more than 14,000 affected customers in North
Louisiana, including a majority of customers in the Homer, La. region, which was
the hardest hit by the storms. However, restoration for some customers in the
Homer area and other isolated North Louisiana areas with the most severe damage
to electric facilities may stretch into Thursday morning.
To provide customers an opportunity
to meet face-to-face with Entergy representatives, the company opened a customer
information center in Homer, La., at the Claiborne Parish Police Jury Building,
located at 507 W. Main St. The center is open Tuesday until 8 p.m., and will
open daily from 7:30 a.m. to 8 p.m. until further notice.
Entergy crews began assessing damage
and restoring power as soon as it was safe to do so following the storm. The
company urges everyone to stay safe, and to stay away from downed power lines as
well as flooded areas. Customers should report, downed or dangling power lines,
poles or other damaged equipment to 1-800-9OUTAGE. Do not walk in standing water
and do not venture into areas of debris since you may not be able to see a power
line that could still be energized and dangerous.
The severe storm damaged poles,
transformers, and knocked down 200 spans of wire. As of Tuesday afternoon, there
were approximately 1,900 customers still without power.
More than 60 Entergy Louisiana
employees and contractor teams, including crews from South Louisiana, are
engaged in full-scale restoration efforts. These crews and support personnel
share a strong spirit of service and will continue to safely work as quickly as
possible until all power is restored.
Entergy’s Louisiana utilities prepare
year-round to provide the exceptional emergency response that has earned Edison
Electric Institute awards for Entergy 14 years in a row. Just as Entergy
Louisiana and Entergy Gulf States Louisiana remain ready to mobilize for any
storm response, the companies also encourage customers to be prepared and make
sure their personal storm plans are in place.
Customers can track outages down to
the street level using the company’s
View Outages feature located on the company’s webpage, and can register
online at entergy-louisiana.com or by text
message to receive text alerts notifying them of outages and power restoration
progress. Sign up for text messaging online or by texting to number 368374.
Enter your Entergy account number and ZIP code in the message. During major
events, text messages may not be available for affected areas. Text messages may
result in a charge to you by your wireless provider.
Entergy’s Louisiana utility companies
serve more than one million customers through the operating companies Entergy
Louisiana, LLC and Entergy Gulf States Louisiana, L.L.C. With operations in
southern, central and northeastern Louisiana, the companies are part of Entergy
Corporation’s electric system serving 2.8 million customers in Louisiana,
Arkansas, Mississippi and Texas.
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entergylouisiana.com
Twitter: @EntergyLA
