Additional Crews Called in; Customer Information Center to Open in Conroe
Beaumont, Texas – Work crews have
restored service to most Entergy Texas customers who lost service due to
powerful thunderstorms that struck Southeast Texas Tuesday afternoon.
By Wednesday morning, crews had
restored service to most of the more than 24,000 affected customers in Southeast
Texas, mostly located in and around Cleveland, Conroe, The Woodlands, Huntsville
and Navasota. Restoration for some customers in the hardest hit areas where
damage to electric facilities was severe may stretch into Thursday morning.
Entergy Texas is beefing up the
number of workers restoring power, calling in additional crews from Louisiana as
well as contractors from other areas. They will arrive in hard-hit areas later
today. Conroe-area customers will also have an opportunity to meet face-to-face
with Entergy representatives at a customer information center located at the
Conroe Service Center, 2802 N. Frazier, 77303. The center will open daily from
8:30 a.m. until 5:30 p.m. until further notice.
With more thunderstorms possible
today, Entergy Texas executives are monitoring the weather closely and will
adjust work schedules as necessary.
Entergy crews began assessing damage
and restoring power as soon as it was safe to do so following the storm. The
company urges everyone to stay safe, and to stay away from downed power lines as
well as flooded areas. Customers should report, downed or dangling power lines,
poles or other damaged equipment to 1-800-9OUTAGE. Do not walk in standing water
and do not venture into areas of debris since you may not be able to see a power
line that could still be energized and dangerous.
As of Wednesday morning, there were
about 6,000 customers still without power.
Entergy Texas prepares year-round to
provide the exceptional emergency response that has earned Edison Electric
Institute awards for Entergy 14 years in a row. Just as Entergy Texas remains
ready to mobilize for any storm response, the company also encourages customers
to be prepared and make sure their personal storm plans are in place.
Customers can track outages down to
the street level using the company’s
View Outages feature located on the company’s webpage, and can register
online at entergytexas.com or by text message to
receive text alerts notifying them of outages and power restoration progress.
Sign up for text messaging online or by texting to number 368374. Enter your
Entergy account number and ZIP code in the message. During major events, text
messages may not be available for affected areas. Text messages may result in a
charge to you by your wireless provider.
Entergy Texas, Inc.
provides electricity to more than 400,000 customers in 27 counties. It is a
subsidiary of Entergy Corporation. Entergy is an integrated energy company
engaged primarily in electric power production and retail distribution
operations. Entergy owns and operates power plants with approximately 30,000
megawatts of electric generating capacity, and it is the second-largest nuclear
generator in the United States. Entergy delivers electricity to 2.8 million
customers in Louisiana, Arkansas, Mississippi and Texas.