Entergy
Download the 2009 Annual Report
Download the 2009 Annual Report
Entergy Annual Report Overview
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Progress Toward Our Aspirations

aspirations

In our 2006 annual report we presented our five-year aspirations for 2006 through 2010. A summary of how we performed against key measures in each aspiration is detailed below.

aspiration

We aspire to continually deliver top-quartile total shareholder return.

progress in 2009

In 2009, our total shareholder return was 2.4 percent, which ranked in the bottom quartile of our peer group. We are very disappointed in this performance, as we know our shareholders must be. We are more determined than ever to deliver results more in line with our 11-year track record of top-quartile total shareholder return.

We aspire to provide
clean, reliable and affordable power in our utility business.

We announced an agreement in 2009 to purchase Acadia Unit 2 that will help us meet demand while lowering fuel costs. We improved from 2008 to 2009 on key customer service metrics such as regulatory outage complaints, outage frequency, outage duration and call-center response measures. We met our cumulative emissions goal under our second voluntary commitment to stabilize our greenhouse gas emissions from 2006 to 2010 at 20 percent below year 2000 levels.

We aspire to operate safe, secure and vital nuclear resources in an environment that is expected to grow over the long term and be carbon-constrained.

Our non-utility nuclear fleet achieved a capability factor of 93 percent and its second-highest generation output ever. Entergy’s collective nuclear fleet achieved its highest ever generation output. Regarding the proposed spin-off of our non-utility nuclear assets, we made the decision to unwind the business infrastructure associated with the proposed separate companies of Enexus and EquaGen and redirect efforts into other strategies following the decision by the New York State Public Service Commission in March 2010 to reject the spin-off. We continued to seek license renewals at Pilgrim Nuclear Power Station, Vermont Yankee Nuclear Power Station and Indian Point Energy Center, working to address issues specific to each.

We aspire to break the cycle of poverty and contribute to a society that is healthy, educated and productive.

In total, financial assistance bill payments for Entergy’s low-income customers were more than $51 million in 2009, an 87 percent increase in dollars and a 75 percent increase in number of transactions over 2008. We also helped support the weatherization of more than 5,200 homes across our utility service territories, which lowers utility bills for our customers and reduces damaging CO2 emissions.