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Meeting the Challenge

Our Policies, Systems and Metrics:

Executing Against Multiple Challenges

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We use a comprehensive and integrated set of policies, systems and metrics to execute simultaneously against the multiple challenges defined in our aspirations. Our Safety, Health and Environmental policies and management system help Entergy employees integrate the principles of sustainable growth into countless daily actions and decisions.

Our Policies

Our SH&E policies are designed to ensure the sustainability impact is considered before decisions are made or actions taken. Our policies are to:

  • Conduct business in a responsible manner by promoting sustainable SH&E solutions that build value for our shareholders, minimize risk, ensure the safety and health of our employees and contractors, reduce environmental impacts from our operations and contribute to the social well-being of the communities we serve.
  • Integrate SH&E management considerations into our strategic business planning and
    decision-making.
  • Ensure that our business leaders are held accountable for SH&E performance.
  • Meet or exceed applicable SH&E legal requirements, addressing the spirit as well as the letter
    of the law.
  • Engage key stakeholders to anticipate emerging SH&E issues, respond to legitimate concerns and advocate development of sound corporate policy.
  • Share best practices among Entergy business units to enhance performance and report publicly on our SH&E performance.
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Our Systems and Metrics

Through our Safety, Health and Environmental Management System, we measure and improve our performance relative to sustainable development. Our SHEMS monitors performance in a manner that is consistent with the International Standardization Organization’s 14001, or ISO 14001, for environmental protection as well as the U.S. Occupational Safety and Health Administration’s Voluntary Protection Program for safety. Certification under either program is encouraged but not required.

We also use our SHEMS to align goals, processes and resources across our organization. This system enables us to address safety and environmental challenges more consistently and effectively. SHEMS has been implemented by a majority of the Entergy organization.

Through our Safety and Environment Audit Program, we conduct audits using independent third-party auditors. The audits assess, document and report compliance status, and identify and communicate innovative ways of conducting business while improving safety and environmental performance. In 2006 and 2007, we audited Entergy facilities, and in 2007 we conducted business function-level audits. In 2008, we extended our audits to our corporate offices, including the highest-level governance and management system. Results of these audits are reported to management on a regular basis and annually to the Audit Committee of the Board of Directors.

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How SHEMS Works

SHEMS Chart

Top Level Policy

Senior leaders set the vision, global strategies, expectations and framework for SH&E performance within their business or function. The clear commitment of leadership to SH&E performance is critical to Entergy’s sustainable growth and long-term success.


Compliance Requirements

With the support of functional experts, managers must understand and communicate applicable SH&E laws and regulations as well as corporate and customer requirements. A solid understanding by employees is fundamental to compliance and helps drive responsible, effective performance.


Risk Assessments

Managers must identify and assess the SH&E risks associated with their business or functional activities. Informed risk assessments are essential to establishment of effective controls to protect employees, the public and the environment.


Strategic Objectives

Managers set SH&E objectives that describe the desired and expected achievements for their business or function. The objectives also set the direction for continuous improvement.

Programs and Procedures

Working with SH&E experts, managers and their employees implement processes that comply with SH&E requirements, manage risks and achieve SH&E objectives. The SH&E processes are described in program documents and detailed procedures.


Training

Effective SH&E training is available to all Entergy employees as needed. The training is designed to help individuals understand the SH&E requirements and impact associated with their work. It also can help employees understand the associated risks and the physical conditions and behaviors necessary to control those risks.


Self-Assessment

Teams measure progress against objectives through periodic compliance evaluations. They also measure the effectiveness of the SH&E management system through self-assessments.


Management Review

Periodic and formal review by senior managers of self-assessment results and progress toward established objectives assures effective SH&E performance evaluation. Management review can also highlight any program or process gaps needing closure.

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