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Frequently Asked Questions
Customer Service FAQ
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Customer Service

For Consumer and Business customer service questions such as those regarding meter reading, billing, payments, and permits and deposits, please select the appropriate Entergy company below:

To speak to a customer service representative call 1-800-Entergy (1-800-368-3749):

Residential Customer Service - Monday through Friday 7:00 am to 7:00 pm
Business Customer Service - Monday through Friday 8:00 am to 5:00 pm
Report Outage or Emergencies – Representatives are available 24 X 7

Menu Options:

Option

Hear current balance, make a payment, or request payment arrangements…

1

Report a power outage, gas outage or emergency, outdoor lighting repair, set or change outage alert preference, get a power outage status or report any other power related problem…

2

Start, stop, or move service…

3

For all other matters…

4