New Orleans, La. – Entergy New Orleans, Inc. announced today that it has
traced the cause of Sunday’s outage to an electrical relay device.
The device was specifically installed to protect the Mercedes-Benz Superdome
equipment in the event of a cable failure between the switchgear and the
While the relay functioned without issue during a number of high-profile
events – including the New Orleans Bowl, the New Orleans Saints–Carolina
Panthers game, and the Sugar Bowl – during Sunday’s game, the relay device
triggered, signaling a switch to open when it should not have, causing the
This device has since been removed from service and new replacement equipment
is being evaluated.
“While some further analysis remains, we believe we have identified and
remedied the cause of the power outage and regret the interruption that occurred
during what was a showcase event for the city and state,” said Charles Rice,
president and chief executive officer of Entergy New Orleans.
Entergy New Orleans, Inc. is an electric and gas utility serving Orleans
Parish and is a subsidiary of Entergy Corporation. The company provides
electricity to more than 160,000 customers and natural gas to more than 100,000
customers in Orleans Parish.