NEW ORLEANS – Entergy wants to remind you of a scam still targeting customers in
Louisiana. As they have since late spring, con artists give you a call and say
that your electric bill payment is past due, and that your service will be
disconnected within the hour if you don’t pay up. Then you are directed to
transfer funds electronically, sometimes through the system known as “MoneyPak.”
Entergy doesn’t want you to fall victim to this scam and reminds you:
- While the company does place courtesy calls if you are at risk for
disconnection, these are recorded calls, and are not calls from live customer
service representatives. Entergy NEVER demands immediate payment.
- While you may pay your Entergy bill by phone or credit card, it is ONLY through
BillMatrix, a third-party vendor we use for this purpose.
- You shouldn’t give your personal information to strangers. If a call sounds
suspicious, call 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy
customer service representative.
Also, you can manage your Entergy account and review account alert options to
stay better informed by downloading the free Entergy smart phone app or visiting
entergy.com to register for myAccount.
You should only use
authorized methods and legitimate banking information to pay your Entergy bill.
We offer several convenient ways:
- Pay online – For no
additional charge, you may securely log in to myAccount at
entergy.com to conveniently pay your bill
- Pay by phone – You
may pay your bill by credit card, debit card or electronic check by calling
Entergy’s pay-by-phone provider, BillMatrix, at 1-800-584-1241. BillMatrix
charges a $2.95 service fee.
- Walk-in payment
centers – Want to pay in person? You may pay your bill by cash, check or money
order at an authorized Quick Payment Center in your community, or at one of the two
Entergy Customer Care Centers in New Orleans. A convenience fee may apply.
- Bank draft – You can
avoid late fees by having your Entergy payment automatically deducted from your
checking account each month. Entergy will mail a monthly billing statement to
you for your records, showing the bill amount and bank draft date.
- Pay by mail – You
can send a check by U.S. Mail to the remittance address shown on your bill.
If you believe you’re a victim of this scam, you should
notify the proper authorities, such as the local police or the state attorney
general’s office. If you believe your Entergy account has been affected, call
1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service
Orleans, Inc. is an electric and gas utility that serves Louisiana’s Orleans
Parish. The company provides electricity to more than 169,000 customers and
natural gas to more than 100,000 customers. Entergy New Orleans is a subsidiary
of Entergy Corporation, which celebrates its 100th anniversary in 2013.
Louisiana utility companies serve more than one million customers through the
operating companies Entergy Louisiana, LLC and Entergy Gulf States Louisiana,
L.L.C. With operations in southern, central and northeastern Louisiana, the
companies are part of Entergy Corporation''s electric system serving 2.8 million
customers in Louisiana, Arkansas, Mississippi and Texas.