At Entergy Arkansas, we take the health, safety and security of our customers and communities very seriously during normal circumstances but especially during a pandemic. By providing safe, reliable and affordable power, we can ensure our communities have more of the resources they need to continue their normal routines and address their needs.

Entergy Arkansas began disconnections for nonpayment due to COVID-19 beginning May 30 with direction from the Arkansas Public Service Commission, and Gov. Asa Hutchinson declared the state of emergency ended Sept. 27. As of Oct. 1, Entergy Arkansas will resume all normal disconnections as a result of nonpayment, along with late and reconnection fees.

If you cannot pay your bill in full, please contact Entergy at 1-800-ENTERGY (1-800-368-3749) for assistance with payment arrangements to ensure continued service. This can also be done through myEntergy or the app, which is available for Apple and Android operating systems.

There are also additional bill payment assistance programs available. The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low-income households meet their home energy costs by making payments on a customer’s behalf directly to energy suppliers. The Power to Care, an Entergy Arkansas program, helps senior citizens and customers with disabilities pay their utility bills. Other flexible payment options such as level billing and pick-a-date can be found at entergy-arkansas.com. 

Resources to Help You

We recognize that many people who don’t normally need help are struggling because of the pandemic and have compiled resources below that may be helpful.

State of Arkansas Resources Roundup

Financial Resources for Money Management Information and Banking Resources

Arkansas Nonprofit Resources

Federal Resources

Online Resources for Non-English Speakers

Watch out for Scams: There are many helpful resources available, but don’t fall victim to scams by remaining attentive to information you receive. Always go to trusted sources of information such as official websites or social media accounts for federal, state and local government for instructions and information specific to your community.  Entergy Arkansas never demands immediate payment from customers over the phone. 

Entergy created a resource hub to connect customers to information, tools and opportunities that could help them during the COVID-19 pandemic at https://www.entergy.com/covid-19/ or by going to the main Entergy website.

A special economic development page for Arkansas businesses can be found here:  www.entergy.com/covid-19/arsmbiz

Please don’t assume this is a complete list; there may be additional services available in your community.