• Residential Customer Service - Monday through Friday 7 am to 7 pm.
  • Business Customer Service - Monday through Friday 8 am to 5 pm.
  • Report an outage or emergency - Representatives are available 24 hours a day, 7 days a week.
  • Self-service options are available 24 X 7 through our automated phone system. 

NOTE: To contact us by phone you will need the telephone number or account number that is listed on your Entergy account. Your account number can be found on your Entergy bill. 

1-800-ENTERGY (1-800-368-3749) 

Menu Options:

Say

or

Press

Self-service option provided 24 X 7 through our automated phone system:

Selection will transfer you to an agent

To report a gas leak or gas odor…

gas leak

or

1

 

  • Gas leak
  • Gas odor

To report an outage, a downed wire, a streetlight that's out, or any other power problem…

power problem

or

2

Report an outage or get an update

  • Downed wire
  • Wire on a tree
  • Streetlight or security light out
  • Dim or flickering lights, partial power
  • Other electrical power problems

For billing and payment matters…

billing or payment

or

3

  • Get balance information
  • Pay your bill by phone
  • Request more time to pay your bill
  • Sign up for the Level Billing program
  • Pick which date you want to pay your bill
  • Automatically deduct your payment from your bank account (enroll at myEntergy.com)

To start, stop, or move service, or for a construction-related matter…

moving

or

4

  • Permit status
  • Service/ work order status
  • New construction
  • Start, stop, or move service

For anything else…

It’s something else

or

5

 

  • Reset password
  • Help with myEntergy issues
  • Help with the mobile app
  • Service disconnected for non-payment

 1-800-9OUTAGE (1-800-968-8243) 

Report an outage or emergency - Representatives are available 24 X 7 

Menu Options:

Say

or

Press

Self-service options provided 24 X 7 through our automated phone system:

Selection will transfer you to an agent

To report a gas leak, gas odor, or any other gas problem…

gas emergency

or

1

 

  • Gas leak
  • Gas odor

To report a power outage or get an update …

outage

or

2

 

Report an outage or get an update

 

To report a downed wire or wire on a tree …

wire down

or

3

 

  • Downed wire
  • Wire on a tree

To report a streetlight or security light that’s out…

streetlight

or

4

 

  • Streetlight or security light out

For dim or flickering lights, partial power, or any other power problem…

power issue

or

5

 

  • Dim or flickering lights, partial power
  • Other electrical power problems