FAQs - Customer Service

For Consumer and Business customer service questions such as those regarding meter reading, billing, payments, and permits and deposits, please select the appropriate Entergy company below:

To speak to a representative call 1-800-Entergy (1-800-368-3749):

Residential Customer Service - Monday through Friday 7:00 am to 7:00 pm
Business Customer Service - Monday through Friday 8:00 am to 5:00 pm
 
NOTE: To contact us by phone you will need the telephone number or account number that is listed on your Entergy account. Your account number can be found on your Entergy bill.

Menu Options:

Option  
If you're calling about a power outage, downed wire, streetlight or any other power related problem... 1
To report a gas leak, gas odor, or any other gas problem... 2
For account information and other billing and payment matters... 3
To start, stop or move service, or for new construction... 4
For all other matters… 5