At Entergy, we put the safety and well-being of our customers at the forefront of everything we do. Unfortunately, we continue to see criminals attempt to scam our customers. To help keep your personal identifiable information safe, please refer to this webpage and follow our social media channels for resources on scams targeting our customers.
What to do if you suspect a scam
- Contact Entergy by calling 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative. Be sure to have all details and any supporting documents available to discuss the suspicious activity on your utility account with an Entergy representative.
- Inform your bank or financial institution, which may then direct you to other protective measures.
- Contact the proper authorities, such as the local police, state attorney general’s office, Better Business Bureau or Federal Trade Commission. You can also use the USAGov tool to learn how to report a scam to the right place.
- If feel you are in immediate danger and the suspected scammer is present, call 911.
Here are some steps to protect your personal information from scammers:
- Don’t use unauthorized payment methods. You should only use our authorized payment options, which are listed on the myEntergy website, to make an Entergy bill payment transaction. We NEVER accept payment through third-party cash transaction apps like Cash App, Venmo or Zelle; gift cards like iTunes or Amazon; cash reload cards like MoneyPak, Vanilla, or Reloadit; money wiring; or cryptocurrency like bitcoin.
- Never give out your banking information by email or phone. Entergy does not demand banking information by email or phone or force you to provide this information to a representative as your only option.
- Never give out your personal information by email or phone. Never give out personally identifying information like your Social Security Number or Entergy account number to an unsolicited caller. Entergy representatives will never call you to request personal information over the phone.
- Be wary of threats to disconnect service. Entergy does not cut off service without considerable advance warning. If someone demands immediate payment under threat of disconnecting your utility service, it is NOT Entergy. It’s a scam. Do not send them money.
Payments made by Entergy customers using scammers’ preferred payment methods will result in unpaid Entergy bills. While some fraudulent payments may appear as successful transactions, these payments are ultimately reversed, resulting in scammers withdrawing money from customers’ financial accounts.
In these cases, you will still owe the amount shown on your bills for the utility services you have used, and additional fees may be applied for past due and return payments. Your utility accounts may also be restricted for future checking account payments due to excessive returns.
How to tell if someone may be scamming you
- Do not rely on caller ID displays; criminals can falsify them to disguise themselves as Entergy representatives. Scammers make it particularly difficult for you to spot this scam by replicating your local utility’s name and number on your caller ID screen. Remember: If you receive a phone call from someone you do not know and trust, don’t pick up. Always confirm an unknown caller’s identity through independent verification. You should never give your personal information to strangers.
- Some phone scammers threaten to disconnect your electrical service if you don’t provide instant payment. They often direct you to transfer funds electronically, sometimes through third-party cash transaction apps like Cash App, Venmo or Zelle, which are NOT authorized ways to pay your Entergy bill. Remember: Entergy does not cut off service without considerable advance warning. You should only use authorized payment options, as outlined on Entergy’s website, for all their utility payment transactions. Entergy NEVER demands immediate payment from you over the phone.
- The Federal Communications Commission has reported that severe storm events may raise the risk of weather-event-related scam calls. Scammers know that severe weather may have led to a power shut off and might pose as Entergy representatives when contacting customers. Remember: If a call sounds suspicious, hang up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative. If you believe you are a victim of this scam, notify the proper authorities, such as the local police or the state attorney general's office.
- We continue to see a rise in digital scams through channels such as search engines (e.g., Google, Bing or Yahoo!), emails, texts and social media. Search engine scams occur when criminals create convincing, but fake, websites that appear in search engines like Google when you search for ways to pay your Entergy bill online. Remember: If you choose to pay your Entergy bills online, you can avoid these fake website scams by always confirming that you are using our official customer portal, myEntergy.com, to conduct business.
- Some scammers have been known to send fake (but highly realistic) digital utility bills to customers through email, text or social media. In some cases, they even provide the name or title of someone who is allegedly an Entergy representative, making the message look even more official. Remember: Entergy will NEVER prompt you for payment via social media, and we will not send a paperless bill unless you’ve signed up for that service.
- Some email and text scams appear legitimate. Some scammers reference your real name, real residential address or even the real balance of your last utility invoice, which gives them credibility. An email or text message might ask for your Entergy account number or Social Security Number. Remember: Never click on links or attachments, or respond to emails or text messages, unless you’re certain who the sender is.
- While far less common than any other bill payment scams, in-person imposters have been known to pose as utility workers and go door-to-door. In most instances, the scammers claim they need access to your property to provide repairs, offer free inspection or get power back on first following an outage or disconnect for an upfront payment.
- Remember: Entergy will contact you via phone or provide written notice if we need to access your property for any reason. Our employees will also be clearly identified with branded uniforms and badges. If you’re unsure, call Entergy to verify that a service representative should be on-site. We will NEVER demand or accept payment at your door to reconnect your power. If you suspect an in-person scammer, and you feel threatened, call 911. Then, contact Entergy at 1-800-ENTERGY (1-800-368-3749) to speak with a customer service representative.
- Scams asking for payment continue to be the most prevalent, but you should also be aware of employment scams. During employment scams, individuals who may or may not be seeking employment with Entergy receive emails or phone calls with job offers or requests for payment to apply. Scammers then seek out personal information such as birthdays, Social Security Numbers or banking information. Employment scams are becoming increasingly more realistic, with caller IDs reading as an Entergy phone number in some instances.
- Remember: Entergy will not pursue applicants who haven’t applied for a position via an official human resources job application first. You should NEVER provide personal information if you have not filled out paperwork for employment or gone through a formal recruitment process. Fraudulent job offers often come from non-Entergy branded accounts. These false offers may seek payment or contain poor grammar. If you are contacted unexpectedly for Entergy employment, call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.
How to safely pay your Entergy bill
Customers should only use the following Entergy-approved payment methods with valid and authorized banking information to pay their bills:
- Pay online (no fee) – For no additional charge, conveniently pay your bill online by electronic check. Log in securely to myEntergy to view and pay your bills.
- Pay by phone (fee) – Pay your bill by phone using a bank account, credit or debit card by calling 1-800-ENTERGY (1-800-368-3749) or calling SpeedPay directly at 1-888-822-0553. Our pay-by-phone provider will charge a $2.50 convenience fee with Speedpay or a $2.75 convenience fee with BillMatrix for all payments made by phone. Speedpay and BillMatrix are the only credit card or debit card vendors authorized to process these payments.
- Pay by credit/debit card (fee) – There are currently four approved options to pay your utility bill with a credit card or debit card. Each vendor also accepts electronic payments through valid bank accounts.
- Pay online through our two authorized credit or debit card vendors, Speedpay or BillMatrix, for a $1.60 convenience fee. Access these sites by visiting myEntergy to ensure secure payment options.
- Pay by moBillsTM through your smartphone’s native wallet with Speedpay for a $1.60 convenience fee.
- Pay by Text for with your mobile phone with Speedpay for a $1.60 convenience fee. Receive a text message notification on your cell phone when your bill is ready. Simply reply to the text to pay your bill.
- Pay by phone for a $2.50 convenience fee (Speedpay) or a $2.75 convenience fee (BillMatrix) at 1-800-ENTERGY (1-800-368-3749).
- Walk-in payment centers – Pay your utility bill in person with cash, check or money order at one of the authorized Quick Payment Centers in your community. A convenience fee may apply.
- Auto pay – Avoid late fees, writing checks and paying for postage by having your bill automatically deduct from your bank account when you enroll in AutoPay. We'll provide a monthly billing statement to you for your records, showing the usage, bill amount and due date.
- Pay by mail – Simply mail in your monthly payment in the envelope provided with your bill. It’s fast, easy and one stamp is all it takes for your payment to reach us. Please note, you may see delays in payment processing through this option due. To reduce delays, always provide your Entergy bill stub with your check payment in the courtesy envelope provided.