Entergy customer surveys in progress

We use surveys and research studies to better understand our customers’ perceptions and needs. Customers are invited to participate in our surveys on a voluntary basis. Here’s a list of Entergy-sponsored surveys that are in progress as of Jan. 17, 2025:

Survey Customer Type(s) Timing Participants Length and Format Research Partner/ Platform
Entergy plugged in residential online panel Residential Continuous all year Randomly selected Entergy customers invited via email to join the panel Varies; Quick Polls, Virtual Focus Groups, Quantitative Surveys, In-Depth Interviews, Surf-alongs, Digital Diaries and Usability Testing Bellomy (aka, Opinion Counts)
175 Sunnynoll Court
Winston-Salem, NC 27106
Formula Rate Plan study – Entergy Mississippi Residential Last two weeks of: March and October Randomly selected Entergy Mississippi Residential customers contacted by phone Approximately 5 minutes via email/web CX Solutions, Inc.
3949 Pender Drive Suite 210
Fairfax, VA 22030
Net promoter survey Residential and business Continuous all year Randomly selected Entergy customers invited via email Less than 5 minutes via email/web Entergy-initiated survey utilizing Qualtrics XM
333 W River Park Drive
Provo, UT 84604
Recent experience study Residential Continuous all year Randomly selected Entergy customers who had a recent Billing & Payment, Technical Services or Outage experience with Entergy Less than 5 minutes via email/web Entergy-initiated survey utilizing Qualtrics XM
333 W River Park Drive
Provo, UT 84604
Electric utility residential and business customer satisfaction study Residential and business Continuous all year Randomly selected Entergy customers invited via email Approximately 15-20 minutes via email/web J.D. Power
20870 Russell Ranch Road
Suite 300
Westlake Village, CA 91362
Entergy Brand Pulse Survey Residential • May 1-30
• Aug. 1-29
• Oct. 1-31		 Randomly selected Entergy customers invited via email 10-13 minutes MDRG
935 Gravier St. Suite 2160
New Orleans, LA 70112

Important information about surveys and research studies sponsored by Entergy:

  • Survey or research partners will never ask for payment or credit/debit card information.
  • Survey or research participants are invited to participate in surveys by choice.
  • Demographic or firmographic information requested in a survey or research study is for classification purposes and to ensure that survey respondents represent the composition of Entergy’s service area.
    • Entergy’s residential customer surveys typically include questions about age, income, education and/or gender.
    • Entergy commercial and industrial business surveys typically include questions about business type, number of employees and total annual business revenues.
  • Participants in the Recent Experience Study who indicate that their Technical Services request is not completed are asked if they would like someone from Entergy to follow-up with them.