Name and title: Pam Ferbos, customer service representative, Entergy New Orleans, Inc.

Alvin Donaldson is a Region Engineering Supervisor for Entergy Louisiana. He joined Entergy 16 years ago after spending time as an intern. He lives with his wife, Daphne Donaldson, who works as Recruit Manager for the East Baton Rouge School Board, and their two sons, Alvin (Deuce) Donaldson II, 14, and Davin Donaldson, 9, in Denham Springs, La. His life is centered on his family, community and work.