Entergy Hurricane Bob update – 8/29/24, 2 p.m.

We’re completing our assessment of the damage Hurricane Beryl caused to our system. Crews are restoring power as safely and quickly as possible, however, assessment continues in some areas. The company is on track to have 50% of customers restored by Wednesday and all customers restored by Sunday.

Key messages:
• Our workforce will continue working safely to restore your power as quickly as possible.
• The storm disrupted electrical service for approximately 263,690 Entergy customers. At 10 a.m., our restoration workers have restored approximately 40% of the electrical power outages caused by Hurricane Beryl.

Approximate current outages related to Hurricane Beryl (as of 10 a.m.):

	Current Outages	Peak Outages	Restored	% Restored
Arkansas	0	11,230	11,230	100%
Texas	157,590	252,460	94,870	38%
System	157,590	263,690	106,106	40%

Restoration times for Entergy Texas (as of 6 a.m.):

Latest restoration estimates can be found in the restoration information link on the view outages map.

Area	Estimated Restoration Date
Beaumont Network (includes Bevil Oaks, China, Nome, and surrounding areas)	7/11/2024
Navasota Network (includes Grimes County, Robertson County, Burleson County, Limestone County, and surrounding areas)	7/11/2024
Orange Network (includes Bridge City, Pine Forest, Pinehurst, Rose City, Vidor, and surrounding areas)	7/11/2024
Port Arthur Network (includes Groves, Nederland, Port Neches, Taylor Landing and surrounding areas)	7/11/2024
Winnie Network (includes Anahuac, and surrounding areas)	7/11/2024
Dayton Network (includes Ames, Daisetta, Devers, Hardin, and surrounding areas)	7/12/2024
Huntsville Network (includes Corrigan, Groveton, Madisonville, New Waverly, Normangee, North Zulch, Trinity, and surrounding areas)	7/12/2024
Silsbee Network (includes Kountze, Lumberton, Woodville, Hardin County, Tyler County, and surrounding areas)	7/12/2024
Bolivar Peninsula (includes Gilchrist, Port Bolivar and Crystal Beach)	7/12/2024
Cleveland Network (includes Patton Village, Plum Grove, Splendora, and surrounding areas)	7/14/2024
Conroe Network (includes Montgomery, Panorama Village, Willis, and surrounding areas)	7/14/2024
New Caney Network (includes Huffman, Porter, Roman Forest, Woodbranch, and surrounding areas)	7/14/2024

 

• Hurricane Beryl impacted more than 40 transmission lines and 45 substations in the Entergy Texas system. Within 24 hours of the storm’s impact, eight of those transmission lines and eight substations have been returned to service.
• As of 9 p.m. July 10, distribution damage assessment has been completed for 56% of Entergy Texas customers and showed approximately 240 poles, 125 transformers and 1,295 spans of wire damaged or destroyed.
• Occasionally we’ll restore power to an area only to find another issue. This may require us to turn off the power again in order to complete additional repairs. We will also make initial repairs in some areas in order to get the power flowing to as many customers as possible. We then have to go back, take customers out of service, and complete more long-term repairs. Learn more about our restoration process: http://www.entergystormcenter.com/restoration.aspx.
• We’ve reached a point in recovering from Hurricane Beryl. that can be very frustrating for you. The storm has passed, yet power outages remain as we continue our restoration. We understand how difficult it is to wait for power so you can get your lives back to normal.
• We know you want your power restored and we have started the process.
  • In parallel to restoring power to critical services, crews are assessing damage. As damage assessments are completed, we’ll be able to put in place our restoration plan that will help us restore the greatest number of customers safely in the shortest amount of time.
  • Assessment could take up to three days. While we are assessing damage, we will continue restoring service where it is safe to do so.
  • Our scouts are assessing damage to determine the exact cause of your outage and how long it will take to correct the problem. We use advanced technology such as infrared cameras, drones and satellite imagery to assess damage by foot, vehicles, airboats, highwater vehicles and helicopters.
  • We’ll be better prepared to give an estimated time to restore your power after the full assessment is completed.
  • Significant flooding and other accessibility challenges due to the storm will affect our ability to reach some areas of our territory and could delay damage assessment in those communities.
  • Power is restored faster in areas with less damage. Restoration times in the hardest hit areas depend on the extent of damage to Entergy’s electrical facilities.
• If you don’t see us working near you, keep in mind that we may be working on another part of the electrical system that you can’t see but is needed to get power to you.
• Do not approach utility workers at a job site. Our work sites can be dangerous locations and interruptions will slow our workers’ progress.
• It can be frustrating for you if you see trucks move away from an area before power is restored. Our work, however, has to take place in a certain order, determined by a restoration plan that takes into account how electricity flows to your neighborhood and prioritizes critical customers like hospitals. Trucks and workers will return to your area as soon as possible to complete the restoration work.