Entergy has received approval for the sale of its natural gas distribution operations to Delta Utilities, aligning with its strategic focus on electric utility services. This transaction, expected to close in the third quarter of 2025, will transfer Entergy Louisiana’s natural gas operations, serving 96,000 customers in Baton Rouge, and Entergy New Orleans’ natural gas operations, serving 108,000 customers, to Delta Utilities. Both companies share a commitment to delivering safe, reliable natural gas service, investing in the communities we serve, and employee engagement.

Through this transaction, Delta Utilities will be established as a leading natural gas utility headquartered in New Orleans. With all necessary regulatory approvals secured, Entergy remains dedicated to ensuring safe and reliable service throughout the transition. Please note that natural gas service will be automatically transferred to Delta Utilities once the sale is complete, and Delta Utilities will provide customers with account and billing details directly.

Frequently asked questions

Natural gas outage or emergency request

Who do I call if I have a natural gas outage or emergency?

Please move to a safe location, then call Entergy at 1-800-9OUTAGE (1-800-968-8243) for any outages or emergencies until the transition date.

When Delta Utilities becomes your natural gas service provider, Delta Utilities' customer service will communicate with you proactively ahead of the sale and transition of your natural gas service.

General information

Will my active natural gas service automatically transfer to Delta Utilities or do I need to contact Delta Utilities to establish a new account in my name?

You will not need to take any action to continue your natural gas service. On the transition date, planned for the third quarter of 2025, active natural gas accounts currently with Entergy will automatically be transferred to Delta Utilities and your natural gas service will continue uninterrupted.

Some financial information and secure data will not be transferred, and you may need to re-register your sensitive payment information for things like autopay at Delta Utilities. More information and instructions will be communicated to customers proactively ahead of the sale and transition of your natural gas service.

How do I prepare for this change?

 At this time, you do not need to take any action to prepare for your natural gas service to be transferred to Delta Utilities and your natural gas service will automatically transition to Delta Utilities. In the meantime, please continue to contact Entergy at 1-800-368-3749 for your natural gas needs, or self-serve at myEntergy.com or on Entergy’s mobile app. 

Billing

Who should I contact with questions about my bill?

Until the transition date, please continue to contact Entergy for billing questions at 1-800-368-3749, or self-serve at myEntergy.com or on Entergy’s mobile app. 

Delta Utilities customer service contact information will be proactively provided to customers ahead of the sale and transition of your natural gas service.

Will natural gas utility rates increase or decrease?

Your natural gas rates will not change upon the transition to Delta Utilities. Delta Utilities will use the same rate structure in place at Entergy. Any future rate changes from Delta Utilities will follow the same approval process through the local and state regulatory authorities that oversee Entergy.

If I am enrolled in levelized billing or equal pay with Entergy, will my Delta Utilities account automatically be enrolled in those same programs after the transition occurs?

  • You will not be automatically enrolled in levelized billing or equal pay. Delta Utilities will provide more information on how to register for payment programs or payment arrangements closer to the time of the sale.
  • If you are enrolled in a payment program with Entergy prior to the sale, your Entergy electric account will remain unchanged.

What will happen if I am enrolled in collective billing?

  • You will receive a collective bill from Delta Utilities for your natural gas service.
  • You will also continue to receive a collective bill from Entergy for electric service.

What will happen if I am enrolled in paperless billing?

  • The first bill you receive from Delta Utilities for your natural gas service will be a paper bill. Shortly after your first paper bill, you will receive information on how to enroll in paperless billing with Delta Utilities.
  • If you have Entergy electric service and are enrolled in paperless billing, your electric account will remain on paperless billing.

What will happen if I am enrolled in pick-a-date billing?

  • Delta Utilities will offer a pick-a-date billing option in the future. Until that time, your natural gas bill from Delta Utilities will continue to be due 21 days after your bill has been postmarked. Customers will have the same amount of time to pay their natural gas bill that they currently have at Entergy.
  • If you have electric service with Entergy, you will remain enrolled in pick-a-date billing at Entergy.

Payment 

How will I pay my gas bill after the sale?

You will be able to pay your bill in similar ways that you pay for your service at Entergy, including online and in-person payments, and by calling Delta Utilities Customer Service. More information on how to pay your bill at Delta Utilities will be provided to customers ahead of the transition.

How will I pay my gas bill in-person after the sale?

Delta Utilities will offer similar in-person payment options as Entergy, allowing customers to make in-person payments at quick pay locations in your community. This means that most quick pay locations where Entergy customers can pay their utility bills today will also accept payments for your Delta Utilities bill.

Delta Utilities is also working through other in-person payment options and will provide this information directly to customers closer to closing and transitioning your service.

What happens to my cash deposit if I have natural gas service with Entergy?

  • For customers with a natural gas only account: The entire deposit will be transferred to Delta Utilities.
  • For customers with a combined natural gas and electric account:
    • The portion needed to cover your electric service will remain on your electric account.
    • The portion that exceeds what is needed for your electric service will be sent to Delta Utilities for your natural gas account.
  • Entergy will not return any cash deposits to customers as part of the transition of your natural gas utility.

What if I've arranged a non-cash deposit agreement for my natural gas service with Entergy?

Entergy will contact you directly if the amount of your deposit should be reduced or released.

If I'm enrolled in autopay with Entergy will anything change?

  • For natural gas service, you will need to enroll in autopay with Delta Utilities after the transition date.
  • Autopay for electric service with Entergy will not be impacted and no customer action is required to continue automatic payments for your electric service.

Can I get more time to pay after I receive my final natural gas bill from Entergy?

Please contact Entergy at 1-800-368-3749 for payment assistance options.

What happens to the installment plan and/or extension that I have on my natural gas and/or electric account?

  • For customers who have both electric and natural gas accounts with Entergy, the installment plan/extension will continue.
  • For customers who only have natural gas service with Entergy, the plan will end, and the full balance will come due with your final gas bill. You can continue to make payments up to 120 days after the bill due date and if you need more than 120 days please contact us.

What if I currently receive recurring financial assistance to help pay for my natural gas bill?

Existing financial assistance payments will remain with Entergy with any credits either applied to your active electric account or refunded to the financial assistance agency.

Delta Utilities will offer its own payment assistance programs for customers, and more information on financial assistance will be proactively communicated to customers ahead of the sale and transition.

Start, stop and move service

Who do I contact to Start/Stop/Move my natural gas service?

Until the transition date, customers should continue to contact Entergy at 1-800-368-3749, or self-serve at myEntergy.com or on Entergy’s mobile app. Any service requests submitted to Entergy before the transition that require completion after the transition date will be transferred to and fulfilled by Delta Utilities.

As a landlord, will my automatic turn-on agreement for natural gas service with Entergy automatically transfer to Delta Utilities?

Yes. You will automatically be enrolled in this program with Delta Utilities for your natural gas service and will have the option to opt-out if you no longer want this service. Entergy customers enrolled in the landlord program known as automatic turn on (ATO) will remain on the program for electric services.

Will I keep my existing natural gas meter?

Yes. You will keep your existing natural gas meter and Delta Utilities will assume responsibility for natural gas meters in Entergy’s service territories after the transition date. Please note: unrelated to this transition, some testing and maintenance work may require meter replacement.

Customer Programs

Will my advanced meter opt-out agreement transfer to Delta Utilities?

Yes, and the same opt-out fees you are charged today will apply.

What will happen if I am enrolled as a medical emergency location?

You will be automatically enrolled as a medical emergency location with Delta Utilities. Additionally, Delta Utilities will contact you with instructions when it’s time to recertify.

Online Access and Data Security

Will I and/or my authorized users need to set up a new online account with Delta Utilities?

Yes, but not before the transition of your natural gas service. You will need to establish a new online account with Delta Utilities using your new Delta Utilities account number if you wish to manage your natural gas service online. Your Delta Utilities account number will be included on your first bill from Delta Utilities and will be communicated to you at the time of the transition, along with more information on how to set up your Delta Utilities online account.

As a reminder, there is no action required of customers prior to the sale to maintain natural gas service—your service will automatically be transferred to Delta Utilities.

Access to your Entergy account information through Entergy’s website, myEntergy, and the Entergy mobile app will not be impacted.

Will I still have access to my Entergy billing history?

Yes. Entergy's website, myEntergy, and the Entergy mobile app will retain a rolling 24 months of billing history. For example, in July 2025 you will have access back to June 2023. In August 2025 you will have access back to July 2023.

What happens to my MyEntergy account if I only receive natural gas service from Entergy?

You will continue to have access to Entergy systems, including Entergy's website, myEntergy, and the Entergy mobile app, for 24 months. There is no need to reset your password(s). However, your natural gas account with Entergy will be closed when you pay your final Entergy bill.

Are you going to transfer my banking account (ACH) or credit card information to Delta Utilities?

No. In accordance with our data security policy, National Automated Clearing House Association (NACHA), and Payment Card Industry (PCI) requirements, Entergy will not share any customer banking or card information with Delta Utilities. You will need to provide this information to Delta Utilities to pay your first bill.

How will Entergy ensure my sensitive data is secure when transferring it to Delta Utilities?

Data security has been and always will be of utmost importance to Entergy. We will continue to seek to provide the highest level of protection for your privacy and data. Access our privacy policy by visiting entergy.com/privacy-policy/.

What customer information will Entergy be transferring to Delta Utilities?

In transferring your natural gas account, Entergy will provide Delta Utilities with the following personal information that customers previously provided to Entergy: Name, Social Security Number, Driver’s License, Address, Email, and Phone Number. Information for authorized users will also be transferred. Customers should review any personal information associated with their Entergy account as soon as possible and prior to the transition and update as needed.

In accordance with our data security policy and National Automated Clearing House Association (NACHA) requirements, Entergy will not share any customer banking information with Delta Utilities.

Scams

Across the country, utility customers are receiving calls from unspecified individuals claiming to be members of the local utility. Here are a few tips to avoid scams. To learn more, visit: entergy.com/scams.

  • Beware of threats to disconnect your utility service if you do not provide immediate payment. We never demand immediate payment from customers over the phone and we don’t cut off service without considerable advance warning.
  • We never ask for personal or financial information over the phone or in-person for payments or refunds.
  • We will never ask you to make a payment through prepaid debit cards, gift cards, cryptocurrency or third-party digital payment mobile applications (e.g., Cash App, Venmo and Zelle).
  • If a request for payment seems suspicious, end the interaction and contact us directly using our verified phone number 1-800-ENTERGY (1-800-368-3749).