We strive to provide you with an accurate and timely utility bill. Accuracy begins with safely reading your meter every month.
We contract with other companies to read your meter. Meter readers are easily identified by the uniform shirt and badge they wear, and the Entergy logo on their company vehicles.
We provide a bill for the actual amount of electricity and/or natural gas you use. When readers cannot read your meter, we must estimate your usage for that month. But we cannot estimate your usage indefinitely.
We do require safe and unobstructed access to our company equipment for monthly meter readings. You can help us provide reliable utility service. Take a few minutes to look at the area around your meter and assure that the meter readers have safe and unobstructed access. Following the guidelines below will help.
Locate your meter.
Determine if there is a safe and direct path to your meter that is free of obstructions such as pets, debris, overgrown trees or bushes.
Ensure that there are no holes or objects in the path to the meter that may cause the reader to trip, slip or fall.
Take extra precaution to secure your dog to ensure that it cannot break loose and bite the reader.
Following these guidelines will help the meter reader work safely while on your property and give us the opportunity to provide you with a timely and accurate invoice.
If you have concerns about providing safe access to your meter every month, please contact us toll-free at 1-800-ENTERGY (1-800-368-3749) so we can work together to resolve the issue.
Dog bite prevention
Meter readers must feel safe before entering your property. Experience shows that dogs may behave more aggressively when their owners are nearby. If the meter reader observes aggressive behavior by a dog or feels unsafe entering an area containing dogs, the reader will knock on the front door to request that the owner secure the dogs away from the meter. For our readers’ safety, we require that they remain outside of your property until dogs are properly secured.
If a dog approaches, readers may protect themselves by using dog spray or other deterrent devices, if they fear the dog is about to bite.
Contact information if you acquire a new dog
We know you love your pets. If you acquire a new dog that you believe could pose a threat to meter readers, please contact us at 1-800-ENTERGY (1-800-368-3749) to determine a safe method to read your meter each month.