Tag Archive for: TX Customer Service

Entergy Texas marks 25 years of fan donations to help customers beat the heat

The company donated 2,000 box fans to aid customers during the summer months.

Entergy Texas offers variety of bill management and assistance options for winter season

Cooler temperatures can increase power usage and bills.

Save money and stay warm this winter with Entergy Texas

Easy tips to boost home efficiency and lower energy costs.

Daylight saving time ends Sunday, Nov. 3

The time to “fall back” is quickly approachingnAs we dive deeper into fall, many of us are starting to enjoy the chilly mornings and may even look forward to an occasional pumpkin spice latte. As much as we enjoy seasonal changes, there is one hallmark of fall that sparks as much competition as the most storied football rivalries: the end of daylight saving time.

Entergy Texas welcomes fall with safety reminders

These simple tips can help you avoid accidents and injuries.

Hurricane Beryl: An open letter to our customers

We sincerely appreciate your patience and understanding as our dedicated teams worked tirelessly to restore power to the areas affected by Hurricane Beryl. Our employees know firsthand the hardships for customers caused by power outages, especially during the summer, and I want to personally express my gratitude for your unwavering support as we strived to bring power back to over 252,000 affected customers.

Entergy Texas’ first solar resource helps customers meet sustainability goals

The Umbriel Solar facility provides enough clean energy to power more than 30,000 homes.

Entergy Texas offers qualifying customers free tax help

IRS-certified volunteers aim to help make the tax filing process easier for Texas families. n

El trabajo duro hace que no tener noticias sea una buena noticia

Hay un viejo adagio que dice: "no tener noticias es una buena noticia." Esto me vino a la mente al pensar en el reciente clima invernal que experimentamos en el sureste de Texas. Los clientes de Entergy Texas vieron temperaturas frías récord, fuertes vientos y precipitaciones invernales. Lo que los clientes de Entergy Texas no vieron fue la necesidad de apagones temporales o la necesidad de que los clientes conservaran la energía. Todo ello a pesar de que nuestros clientes alcanzaron niveles de consumo eléctrico cercanos a los máximos históricos. Y aunque cualquier corte de electricidad es indeseable, ningún cliente de Entergy Texas sufrió un corte de más de 24 horas.

Hard work makes no news good news

There is an old adage that says: “no news is good news.” This came to mind as I thought about the recent winter weather we experienced in Southeast Texas. Entergy Texas customers saw record cold temperatures, heavy winds and winter precipitation. What Entergy Texas customers didn’t see was the need for temporary, rolling outages or the ask for customers to conserve energy. This was despite our customers reaching levels of electricity usage close to all-time highs. And while any power outage is without question undesired, no Entergy Texas customer suffered an outage longer than 24 hours.
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