Tag Archive for: TX Customer Service

Supporting Small Businesses Impacted by COVID-19

To help small businesses, Entergy Texas has created a hub of resources to connect owners to information, tools and opportunities that could help during the COVID-19 pandemic.

A Message from Entergy Texas: How We’re Responding to COVID-19

UPDATED 4/14/20

Entergy Names New Customer Service Representative for Navasota and Surrounding Area

Tracie Roberts, who has been with Entergy Texas since November 2014, is replacing Ronnie Hale as the customer service representative for Navasota and the surrounding areas.

Entergy Appreciates Customer Patience, Provides System Update

Earlier this week, Entergy Corporation’s internal cyber-security monitoring systems detected issues on its corporate network. The issues have been isolated, a remedy has been deployed, and the systems are coming back online. 

New Year; New Tools for Entergy Customers

In February, Entergy Texas will be upgrading its customer care system to better serve its customers. This upgrade will provide customers new tools to better understand and manage energy usage. Due to this upgrade, all Entergy Texas customers will receive new account numbers starting on the February bill. Customers must use this new number with their payment.

Call of Duty: Entergy Texas Employees Go Above and Beyond in Service to Customers

Entergy Texas customers have proven that the art of letter writing is not lost. Recently, several have sent in notes of appreciation for the great work exhibited by our employees.
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