MS Customer Service – Page 4

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Baby, it’s cold outside! But you don’t have to be

December 20, 2022

Energy-efficiency tips will help keep you warm while chilling your bill

Entergy Mississippi opens new $16.6M service center

October 18, 2022

Entergy Mississippi has opened a $16.6-million facility to serve as its hub for customer service, distribution operations and storm response in DeSoto County.

Operation Bill Assist: Entergy Mississippi pledges $3.2M to help customers

September 14, 2022

Bill payment help, energy-efficiency tools and more on tap

Five ways Entergy is working to make your power bill one less thing to worry about

March 10, 2022

Like most things these days, the material costs related to generating and delivering your power have gone up recently. Almost 70% of the energy produced by Entergy Mississippi comes from natural gas which has seen its pricing double over the last year and become much more volatile. Since our costs to buy natural gas are passed through to customers (with no profit to the company), customer bills have gone up as a result. While our customer rates are still below the U.S. average, Entergy Mississippi is taking real action to keep this and other inflationary business cost increases from making your power bill unaffordable. Here are just five of the steps we have taken:

Winter’s cold can heat up power bills; here’s how to get help paying them

February 9, 2022

Entergy Mississippi has a variety of solutions to meet customers’ needs

Entergy Mississippi Winter Storm Update – 2/4/22, 6:30 p.m.

February 5, 2022

Our restoration workforce continues to make progress, and as of 6:30 p.m., had restored nearly 75% of the approximately 10,200 customers who lost power due to the winter storm. As of 6:30 p.m., approximately 2,463 customers remain without power, mainly in Desoto and Tunica counties.

Entergy Mississippi Winter Storm Update – 2/4/22, 1:15 p.m.

February 4, 2022

Our crews continue their restoration efforts in north Mississippi and have restored power to more than half of the 10,203 customers who were affected by this latest winter storm. As of 1:15 p.m., we have 3,528 outages, with the majority of those in DeSoto County. We are still assessing in some areas and expect to be 100% assessed by the end of the day, assuming no new weather-related outages. We anticipate being able to restore the vast majority of outages in Tunica by 10:00 p.m. tonight, but may have a few carry over to Saturday.

Entergy Mississippi Winter Storm Update – 2/3/22, 7 p.m.

February 4, 2022

As of 7 p.m., Entergy Mississippi has approximately 5,300 customers without power with the majority of those customers being in Desoto and Tunica counties. We also have some 800 field workers dedicated to restoring power to these customers, including Entergy Mississippi employees, contractors and crews from five additional states.

Entergy Mississippi Winter Storm Update – 2/3/22, 11:30 a.m.

February 3, 2022

We’ve been monitoring the winter weather over the past several days and are ready to respond to any outages. Our initial forecast indicated a storm that was going to primarily be north and west of our service area, but the weather has slipped further to the south over the past day. We’ve relocated the majority of our baseload contractors to Cleveland, Senatobia and Tunica, and have acquired non-baseload contractors that will be located in Southaven. Additionally, two Entergy Mississippi teams from the south half of the state are moving to the area today. We’re beginning to see some ice accumulation, and as of 11:20 Thursday morning we have approximately 6,890 customers out statewide with the majority of those being in Desoto County.

Premier Performance: Team Effort Transforms Winona Sawmill Project into Mississippi Success Story

January 26, 2022

When Michigan-based Biewer Lumber announced plans in January 2021 to build a sawmill in Winona, it was a cause for celebration for Montgomery County residents—and a call to action for Entergy Mississippi.