Tag Archive for: MS Customer Service

How our grid teams reclaimed materials, lowered costs

Engineers are key players in our business. Along with operations coordinators and supervisors, they turn data into design, making grid improvements more resilient and reliable. When it came to a recent substation rebuild in Winona, Mississippi, these grid teams took their duties a step further and in turn saved our customers $390,000.

More than 400 customers access tools and resources to beat the heat

More than 400 Entergy Mississippi customers from the Cleveland and Greenville areas got out of the heat to learn how to beat the heat at the Bolivar County Expo Center in Cleveland earlier this month. Entergy partnered with local community advocate organization Boss Lady Economic Planning Development, led by Pam Chatman, to hold the half-day event. The customer engagement event showcased a variety of Entergy tools and programs that help customers manage energy usage and bills.

Brandon becomes home to Entergy’s second utility-owned EV fast chargers

Located in downtown Brandon near I-20, the company’s $350,000 fast charging station will serve both residents and EV drivers passing through on I-20 and nearby I-55.

Entergy’s new Bill Toolkit helps customers manage summer usage

After experiencing record breaking heat indexes in 2023, Entergy Mississippi is providing tips on how to prepare your home for the high-heat and manage your bill this summer with our newly launched Bill Toolkit site.

Entergy Mississippi hosts customer engagement event

For our customers in the Cleveland and Greenville, Mississippi areas, we are hosting an in-person event on July 2, in partnership with local community advocate organization Boss Lady Economic Development. The event will be 9 a.m. – 1 p.m. at Bolivar County Expo Center located at 601 First Street, Cleveland, Mississippi.

Entergy Mississippi offers bill management and assistance options for winter season

We are committed to helping our customers before, during and after extreme weather. To help customers stay comfortable and keep their energy bill affordable, we provide bill management tools, bill payment resources along with energy efficiency tips and programs.

New customer service managers appointed to Vicksburg, Pearl, Greenville and Brookhaven areas

Entergy Mississippi has appointed new customer service managers to four areas within its service territory. Combined, the new managers will work with distribution teams in their respective areas to support communities in and around Vicksburg, Pearl, Greenville and Brookhaven.

Entergy Mississippi encourages customers to get spring storm ready

Ahead of the seasonal switch, Mississippi has declared Feb. 11-17, Severe Weather Preparedness Week. Entergy Mississippi is encouraging customers to observe the week by making a plan, keeping a kit, and staying informed.

Entergy Mississippi’s southern region customers are in good hands

Entergy Mississippi has named new leaders responsible for reliability and customer service in the company’s southern region – which spans in and around Vicksburg, Clinton, Brookhaven and Natchez. Jerry Wilson Jr., Curnis Upkins III, and Mike Farrell are taking on new roles to power these communities.

Customer service is ‘part of everything we do’

The founding of Entergy Mississippi in 1923 marked a transformative new era for Mississippians, many of whom were receiving electrical service for the first time. 
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