Tag Archive for: NOLA Customer Service

Entergy New Orleans helps restore power at Dominican High School

At Entergy New Orleans, we understand the critical role schools play in shaping our communities and the importance of maintaining consistent operations to support student learning. When we were alerted that St. Mary’s Dominican High School was unable to receive power due to internal electrical issues, our team quickly responded to support their swift return to normal operations.

Entergy New Orleans hosts walkdown in Lower 9th Ward

Entergy New Orleans is committed to maintaining a safe and reliable energy grid for our customers. As part of that commitment, we recently conducted a walkdown in the Lower 9th ward neighborhood to inspect utility poles and assess ongoing infrastructure needs.

Entergy New Orleans partners with Councilwoman Lesli Harris’ office for District B Walkdown

Entergy New Orleans is committed to maintaining a safe and reliable energy grid for our customers. As part of that commitment, this week we conducted a walkdown in the Faubourg-Delachaise and Touro-Bouligny neighborhoods to inspect utility poles and assess ongoing infrastructure needs.

Entergy New Orleans’ commitment to proactive service

As part of Entergy New Orleans’ commitment to strengthening reliability and our relationship with our community, we recently conducted comprehensive walk-downs in each New Orleans council district. Led by teams of customer service managers, line workers, and representatives from the Energy Smart program, the walk-downs proactively addressed infrastructure needs across our service area.

Bill management tools, events help Entergy customers keep cool and save money this summer

Extreme heat can increase electricity use and costs, and the past two summers have brought record-level temperatures and high electricity usage by our customers. Entergy New Orleans and Entergy Louisiana are committed to helping our customers stay cool and save money this summer with bill management tools and customer assistance events.

Entergy New Orleans welcomes new customer service members

Sherri Branson, currently supporting our Canal Customer Care Center, has been named Customer Service Specialist for Entergy New Orleans. In this role, Sherri will support customers with escalated billing issues, usage concerns, payment extensions as well as financial assistance.  Sherri has been with the company for 22 years and has extensive knowledge on handling customer issues. We look forward to her joining our team and making positive customer impacts.

Entergy announces agreement to sell gas distribution business to Bernhard Capital Partners

The sale will support the customer-centric capital needs of Entergy’s growing electric utility business.

Unveiling myEntergy: Your redesigned customer portal

We’re committed to continually improving our customer tools to meet your evolving needs, and in the coming weeks, you can expect to see an updated experience on our myEntergy customer portal. This redesigned website represents the most significant change since we launched myEntergy in 2020 and will deliver enhancements that bring a new look and feel to your energy experience.

Entergy New Orleans summer bill information

To our valued customer,

Entergy grant to help transport and house patients receiving cancer treatment

Company providing a $50,000 contribution to the American Cancer Society
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