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Tag Archive for: NOLA Customer Service

Entergy New Orleans submits storm reserve replenishment filing

March 2, 2022

Entergy New Orleans seeks The New Orleans City Council’s approval to issue $150,000,000 in securitized bonds to replenish the Company’s storm reserve, which was fully depleted following Hurricane Ida restoration efforts.

Self-Service Options Now Available for Customers to Sign up for Deferred Payment Arrangements

November 20, 2021

Entergy New Orleans customers, who are not currently enrolled in a deferred payment arrangement, now can initiate deferred payment arrangements through self-service options.

Entergy New Orleans Suspending Disconnects for Nonpayment for Customers through Nov. 29

November 19, 2021

Entergy New Orleans is suspending disconnects for nonpayment for customers through Nov. 29.

Preparing your home, and your budget, for winter bills

November 11, 2021

Cooler temperatures are beginning to settle in New Orleans and some customers may have already turned on their heaters at night to take the chill out of the air. Keep in mind that heating your home uses more energy than cooling it.

Always a Priority – Helping You Keep Your Utility Bill Affordable

October 14, 2021

With rising prices in the marketplace for day-to-day items, it is important for you to know that Entergy New Orleans residential rates have declined by 5% over the last 15 years.

Outage Map Status Issues Following Hurricane Ida

September 7, 2021

Ida ravaged communities across southeast Louisiana, causing connectivity and other associated issues. As a result, we are experiencing technical difficulties that may lead to delays in power status availability through our outage reporting tools, including the View Outages map and other tools.

The Heart of Customer Service: Not Missing a Beat During the Pandemic

June 7, 2021

The United States Post Office has a slogan about its commitment to customers. Adding a support system, empathy, and trusted counselors to the mix captures the commitment of the employees from Entergy New Orleans’ Customer Care Centers.

IT Employees Makes it 100 and Then Some

May 27, 2021

While employees volunteer tens of thousands of hours year-round, National Volunteer Month is one of the most recognized times employees enjoy giving back to the community. Entergy’s information technology team contributed more than 400 hours of community service, exceeding their #IT100HourChallenge in April.

Make room at home for electrical safety

May 19, 2021

Electricity is a safe and reliable form of energy. However, it can be dangerous if not treated properly. The following is a checklist of items that you can use throughout your home to help protect your family.

Need Help Paying Your Bill? We’re Here to Help

March 8, 2021

This time of year means the weather can change throughout the week. One day we are bundled up from the cold and by the weekend, we’re outside enjoying the sun. And while catching some sun is always a pleasant surprise after a cold day, we understand a high bill is not.