Our focus on poverty is rooted in the economic reality of the communities we serve, which include some of highest poverty regions in the country. Approximately 25% of Entergy's 3 million residential customers live below the poverty line.

Map: Poverty in the United States

We have a moral obligation and a business imperative to help find lasting solutions for our customers in need. Since 2000, we have invested more than $175 million in programs to fight poverty. The Low-Income Customer Assistance Initiative provides resources to our customers and nonprofit and government agency partners to help lift low-income families out of poverty.

Bill payment 

The Low Income Home Energy Assistance Program or LIHEAP is a federal program created to reduce the burden of energy costs for millions of Americans every year. These funds help low-income households—defined at a minimum to be those with household incomes at or below 150% of the federal poverty line or 60% of state medium income (whichever is higher)—pay for heating and cooling expenses, to overcome an energy crisis and to weatherize homes.

The critical funding provided under LIHEAP helps ensure that some of the most vulnerable Americans can remain safe and comfortable in their homes even in times of extreme heat or cold.

The Power to Care program provides emergency utility bill payment assistance for elderly and disabled customers. Donations from customers and employees are matched by shareholders to provide resources for the program which is administered by local nonprofit organizations.

Visit entergy.com/billhelp for more information on programs to assist with energy costs. 

Economic empowerment

We work alongside our community partners to promote the Internal Revenue Service’s Volunteer Income Tax Assistance program. Our IRS-certified volunteers will help make sure you get the full refund you deserve. To find a free tax preparation site near you, visit eitclocations.com.