Contact us by phone

To speak with a customer service agent by telephone, you will need the phone number or account number that can be found on your Entergy bill.

Self-service options are available 24/7 through our automated phone system or online at myEntergy.com.
To report an outage or emergency, call 800-9OUTAGE. Representatives are available 24 hours a day, 7 days a week.
For residential customer service, call 800-ENTERGY Monday through Friday, 7 a.m. to 7 p.m.
For business customer service, call 877-ETR-BIZZ Monday through Friday, 8 a.m. to 5 p.m.

Call 800-9OUTAGE (800-968-8243) to report an outage or emergency

Representatives are available 24/7

Menu options:	Say	or	Press	Self-service options provided 24/7 through our automated phone system:	Selection will transfer you to an agent to report:
To report a power outage or get an update …	Outage	or	2	Report an outage or get an update
To report a downed wire or wire on a tree …	Wire down	or	3		Downed wire Wire on a tree
To report a streetlight or security light that’s out …	Streetlight	or	4		Streetlight or security light out
For dim or flickering lights, partial power, or any other power problem …	Power issue	or	5		Dim or flickering lights, partial power Other electrical power problems

Call 800-ENTERGY (800-368-3749) for residential customer service

Menu options:	Say	or	Press	Self-service option provided 24/7 through our automated phone system:	Selection will transfer you to an agent to:
To report an outage, a downed wire, a streetlight that’s out, or any other power problem …	Power problem	or	2	Report an outage or get an update	Report: A downed wire A wire on a tree A streetlight or security light out Dim or flickering lights, partial power Other electrical power problems
For billing and payment matters …	Billing or payment	or	3	Get your balance information Pay your bill by phone Request more time to pay your bill Sign up for the Level Billing program Pick which date you want to pay your bill	Automatically deduct your payment from your bank account (enroll at myEntergy.com)
To start, stop, or move service, or for a construction-related matter …	Moving	or	4	Permit status Service or work order status	Report new construction Start, stop, or move service
For anything else …	It’s something else	or	5		Reset your password Get help with myEntergy issues Get help with the mobile app Get help with your service that was disconnected for non-payment