We’re committed to being there for our customers – especially after a disaster. In addition to restoring power to areas hit by Hurricane Ida, we’ve compiled a list of available critical service providers and resources available to you. 

This information is as of September 18, 2021 and will be updated as new information is provided. 

If you're without internet, you can get updates via text from The Advocate and NOLA.com. Here's how to sign up:

  • Text Ida to (504) 688-4438 for Ida updates for metro New Orleans
  • Text Ida to (225) 414-6471 for Ida updates for metro Baton Rouge 

The Louisiana Governor's Office reports you can also opt-in to updates from the state:

  • Text IDA to 67283
  • Sign up for phone calls by going to Smart911

You can sign-up for alerts from Entergy:

Have your account number and zip code ready to provide in your initial text using the instructions below, including spaces:

Text REG [enter your account number] [enter zip code] to 36778 


Office of the Governor

Louisiana State Police

Roadwork, Traffic & Transportation

Medical Services

Unemployment – Hurricane Ida Assistance

Business Resources

Hotels & Shelters


For information on FEMA assistance and additional federal resources, and how to apply, please visit: https://www.fema.gov/disaster/4611 

FEMA Helpline agents are available from 7 a.m. to 1 a.m. ET, 7 days a week:

  • 1-800-621-3362 (711 or VRS available)
  • TTY 1-800-462-7585

Mold may be a serious health risk so don't wait for a visit from FEMA or your insurance company before you start cleaning up. FEMA inspectors and insurance claims adjustors will still be able to verify flood damage. Take lots of pictures and videos before your insurance adjuster visits. 

Be sure to consult with your local officials for instructions before setting out debris. If you don't have local emergency management contact information, it can be found online here.  

Blue Roof Program

FEMA and the U.S. Army Corps of Engineers are currently conducting preliminary assessments for the program. More information is available at blueroof.us or 1-888-766-3258. 

If you were impacted by Ida and have insurance, start by contacting your insurance company and FEMA. You will need to provide your insurance claim information to FEMA to determine eligibility for federal assistance. FEMA cannot provide assistance for losses that are covered by insurance. 

Cell Service Outages

Boil Water Advisories

American Red Cross Assistance

Generator Safety

Providing your own emergency power is safer when you follow some basic guidelines. View the full list of guidelines.

  • Do not place generators indoors or inside of garages, carports, or sheds.
  • Keep generators away from doors and windows and at least 20 feet away from your home, down-wind.
  • Never plug a portable generator into a wall outlet of your home.
  • Do not use in rain or wet conditions.
  • Carefully read your generator’s manual for instructions on proper usage. 

For more information, read this guidance from the State Fire Marshal’s Office here

IRS Tax Relief

Extension of tax payment deadlines can be found here

Emergency Preparedness & Staying Safe After the Hurricane

Entergy Storm Related News

Wanting to help those impacted by Hurricane Ida?

Here’s how To Help 

Sourcing Gasoline

Gas Buddy is a free tool that lets you search for nearby gas stations that are open and with gas. Users are encouraged to update the app so that other users are made aware when a gas station has an outage. 


Bayou Region

Capital Region: Greater Baton Rouge, Denham Springs, Ascension Parish

Greater New Orleans Area

Click here to join us in supporting the American Red Cross.