“You know how we always say that at Entergy, we hope for the best, but plan for the worst?” asked Robbin Jeter, who served as a central region manager in Jackson when Hurricane Katrina struck. “Well, in the case of Hurricane Katrina, wegotthe worst. I don’t think any of us ever really thought we’d have hurricane-force winds in Jackson.”

Employees in Entergy's gas business have reduced leaks in New Orleans by half since Hurricane Katrina destroyed a significant portion of the system in 2005.