While the federal Low-Income Home Energy Assistance Program offers energy bill payment assistance, the typical application process is cumbersome, paper based and error prone – meaning it can take days, weeks or even months for qualifying individuals to receive the help they need.

Months before COVID-19 reached the U.S., Entergy began taking steps to protect and prepare its workforce by activating the company’s pandemic response plan. By the time shutdowns began in March 2020, Entergy’s proactive approach kept employees and facilities safe while the company continued to serve customers. 

Energy-efficiency tips will help keep you warm while chilling your bill

To our valued customer,

Entergy employees traveled to Washington, D.C., for the National Energy and Utility Assistance Coalition's LIHEAP Action Day Feb. 25-26 to urge Congress to continue funding the Low Income Home Energy Assistance Program.Participating in NEUAC's LIHEAP Action Day is one of the many ways we power life for our customers, including those in need.Twelve Entergy employees, along with local community action and utility partners, attended 26 meetings with Arkansas, Louisiana, Mississippi and Texas congressional members and their staff to deliver the message that LIHEAP is underfunded and serving only a fraction of families in our service territory who qualify for assistance.The team was joined by three LIHEAP recipients from Arkansas, Mississippi and Louisiana who shared their personal stories about their challenges and the lifesaving assistance LIHEAP provided to help them during hard times.Team members urged Congress to help more families by using the latest energy prices and socioeconomic data to help determine where funds are sent. They also asked Congress to grow LIHEAP funding to better support residents of all states.