During Women’s History Month, Entergy is highlighting women across the company who are helping shape the future of energy while prioritizing customers and communities.

For Etter Jean Walker and Tamara Johnson, powering progress means finding new ways to support customers — whether through direct assistance programs or improvements that make service more reliable and accessible.

Helping customers when it matters most

As part of Entergy’s Corporate Social Responsibility team, Etter Jean works closely with nonprofit partners to help older adults and individuals with disabilities access emergency bill assistance through The Power to Care program.

For her, powering progress means ensuring customers can move forward even during difficult circumstances.

“My job is to help support customers when they need it most,” Jean said. “By making the process easier, more caring and more accessible, we help ensure customers can keep their homes safe, stable and powered.”

Her work also played a role in implementing MAACLink, an online application platform that automatically determines assistance eligibility and delivers faster results for customers in need.

The streamlined system reduces manual reviews, speeds up assistance and lowers administrative costs while strengthening partnerships with community organizations that help deliver support.

Improving billing accuracy and customer communication

Tamara Johnson, vice president of Meter to Cash, focuses on another critical part of the customer experience: ensuring customers receive accurate bills on time and have the information they need to manage their service.

Johnson recently led a cross-functional effort to dramatically improve billing performance.

“I’m incredibly proud of the journey we led to ensure our customers receive accurate bills on time,” Johnson said. “By leveraging continuous improvement and cross-functional problem-solving, we were able to significantly improve our performance in just one year.”

She is also part of a leadership team developing Entergy’s broader affordability strategy, focusing on ways to help customers navigate rising energy costs through energy efficiency programs, financial assistance and easier access to support resources.

One recent initiative has already made a measurable difference. Through a new proactive communication strategy, customers who are behind on payments receive notifications before service disruption.

“This proactive communication helps customers stay informed and take action before service loss occurs,” Johnson said.

As a result, nearly 30% of those customers have been able to maintain their service.

Powering progress for customers and communities

Through advocacy, innovation and collaboration, Etter Jean and Tamara are helping ensure customers have the resources, support and reliable service they need. Their work reflects Entergy’s commitment to improving affordability, strengthening customer experience and powering progress across the communities we serve.