At Entergy, every employee has a designated role during a response, and whether it’s a minor disruption or a major event, each role is critical to helping us restore power as safely and as quickly as possible. In this edition of Meet the Pros, we are taking a closer look at the people and roles behind the scenes that are needed to help crews successfully restore power after a storm.

Meet Austyn Hildebrandt-Farmer, manager of real-time operations in the energy market operations department within the system planning and operations organization, based in The Woodlands, Texas. 

For Entergy employees Etter Jean Walker and Tamara Johnson, powering progress means finding new ways to support customers — whether through direct assistance programs or improvements that make service more reliable and accessible.