LITTLE ROCK, Ark. – Entergy Arkansas will host a series of in-person customer care events across the state beginning Monday, Jan. 5, connecting customers with tools, resources and community partners focused on providing on-site assistance and energy savings options.
Entergy Arkansas works with community partners that administer the Low Income Home Energy Assistance Program (LIHEAP), which provides financial assistance to eligible households to help cover energy costs.
The events are designed to help customers better manage their utility bills, learn about available assistance programs and access trusted community resources—all in one place. Customers can speak directly with Entergy Arkansas representatives, partner utilities and nonprofit organizations about payment options, energy efficiency programs and other support services.
“These events are about meeting people where they are, listening to their needs, and helping them access resources and tools that can help manage their household budgets,” said Ventrell Thompson, VP of customer service. “By bringing resources together in one place, we can help people better understand their options so they get the assistance they need.”
At each location, Entergy Arkansas customer service representatives will be available to help customers sign up for LIHEAP assistance; answer billing questions; provide details about flexible payment options, energy-saving tips and information about programs designed to help customers reduce monthly energy costs.
Customers interested in applying should bring the following items:
- A driver’s license or state-issued ID
- Social Security card or number
- Proof of all income
- A copy of their most recent electric bill
- Lease agreement (if living in subsidized housing or if utilities are included in rent)
The events are open to the public, and no appointment is required. The event schedule and locations is as follows:
Monday, Jan. 5 | 8 a.m. – 2 p.m.
Arkansas State Fairgrounds – Little Rock
Resources include:
- LIHEAP application assistance
- Entergy Arkansas customer support
- North Little Rock Electric
- Summit Utilities
- Arkansas Hunger Alliance
- Child Support Office representative
- Arkansas Department of Human Services
- Energy Efficiency programs
- Single Parent Scholarship Fund
Informational tables:
- Bill Toolkit and payment assistance programs
- Single Stop information
- Kids to College resources
Tuesday, Jan. 6 | 8 a.m. – 2 p.m.
828 Visor St. – Camden
Resources include:
- LIHEAP application assistance
- Entergy Arkansas customer support
Informational tables:
- Bill Toolkit and payment assistance programs
- Single Stop information
- Kids to College resources
Wednesday, Jan. 7 | 8 a.m. – 2 p.m.
100 W. 8th St. – El Dorado
- LIHEAP application assistance
- Entergy Arkansas customer support
Informational tables:
- Bill Toolkit and payment assistance programs
- Single Stop information
- Kids to College resources
Thursday, Jan. 8 | 8 a.m. – 2 p.m.
100 Meadowbrook Lane – Magnolia
- LIHEAP application assistance
- Entergy Arkansas customer support
Informational tables:
- Bill Toolkit and payment assistance programs
- Single Stop information
- Kids to College resources
For more information about Entergy Arkansas programs such as the Bill Toolkit, visit entergyarkansas.com or call 1-800-ENTERGY (1-800-368-3749). The Bill Toolkit consolidates helpful resources for customers interested in exploring ways to lower their electric use and costs and learn more about different payment options the company offers. It also provides information on energy efficiency programs and the incentives and rebates associated with these programs.
About Entergy Arkansas
Entergy Arkansas provides electricity to approximately 735,000 customers in 63 counties. Entergy Arkansas is a subsidiary of Entergy Corporation (NYSE: ETR). Entergy produces, transmits and distributes electricity to power life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing for growth and improved reliability and resilience of our energy system while working to keep energy rates affordable for our customers. We’re also investing in cleaner energy generation like modern natural gas, nuclear and renewable energy. A nationally recognized leader in sustainability and corporate citizenship, we deliver more than $100 million in economic benefits each year to the communities we serve through philanthropy, volunteerism and advocacy. Entergy is a Fortune 500 company headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. Learn more at EntergyArkansas.com and connect with @EntergyARK on social media.
