Winter weather has arrived across our service area, bringing snow, ice and freezing rain. Forecasts call for below-freezing temperatures to last for several days into early next week, with more than a half-inch of ice possible in some areas.  

Our teams are closely monitoring conditions and are prepared to respond as soon as it is safe to do so. 

Real-time updates, outage information, and preparedness resources are available at: https://www.entergy.com/stormcenter 

Restoration efforts 

If outages occur, crews will begin restoring power as quickly and safely as possible. Restoration may include closing circuit breakers and rerouting power when available and deploying damage assessment teams to identify and prioritize repairs. 

Following winter storms, it can take additional time to fully understand the extent of damage and provide more specific restoration timeframes. Ice, snow, weighed-down vegetation and extreme cold make restoration work especially dangerous, and icy roads may limit access to some communities. When possible, we restore power while damage assessments are still underway. 

If you don’t see crews working nearby, they may be repairing another part of the electric system that must be fixed before power can be restored to your area. 

Additional resources  

As of 7 a.m., roughly 2,900 restoration workers are in place or mobilizing across our service area ahead of the storm. 

Crews are also coming from more than a dozen states — including Maine, Florida, Illinois, Tennessee, Michigan, Missouri, Pennsylvania, Colorado, Alabama, Connecticut, West Virginia and New York — as well as Canada. 

Safety is a core value 

The most dangerous time during a storm is often after it has passed. Please keep yourself and your family safe: 

• Stay away from downed power lines — assume they are energized 
• Avoid areas with storm debris, where power lines may not be visible 
• Use extreme caution in icy and snowy conditions 

Warming centers available 

Entergy is coordinating closely with local and state officials to support the operation of warming centers across impacted areas and to address the needs of critical facilities.  

To find a listing of available warming centers, visit GOHSEP’s Louisiana Warming Centers: https://gohsep.maps.arcgis.com/apps/dashboards/9d47b24a528f43cf84633a2c04270706 

Powering medical needs 

We work hard to restore power quickly and safely for all customers, but we cannot guarantee continuous service during severe weather. 

If you rely on electricity for medical needs have a backup power plan in place and ensure you have alternative arrangements during outages. 

While our crews focus on restoration, it’s important for customers to prepare for emergencies ahead of time. 

We’re here to help 

To help customers during the extremely cold temperatures expected into next week, we have paused disconnects for non-payment through Feb. 2.  

We are committed to delivering affordable, safe power to the communities we serve and helping customers manage their electric usage to generate savings on their bill. For customers struggling to pay their bill, we offer payment arrangements and flexible payment options to help them pay their energy bill. Customers are encouraged to visit BillToolkit.entergy.com for additional resources. They can also reach out to us to manage their account online at myEntergy or by calling 1-800-ENTERGY (1-800-368-3749) for assistance. 

Winter storm resources  

Being prepared can help keep you safe. Get ready before weather threatens your area by having an emergency plan in place. Find safekeeping resources on our Storm Center: 

• Get prepared: Make a plan, make a kit. 
• Prepare your home: Winterize inside and out. 
• Your mobile phone: A lifeline during a disaster. 
• Stay informed: Download the app, report an outage. 
• Stay safe: Safety after the storm. 
• Generator safety: Know the hazards. 
• Extreme cold safety: Indoor and outdoor tips. 

Verify your contact information in your online myEntergy account  so you can receive our notifications. If a storm impacts your area, you can report an outage quickly and easily through our digital options – using either our free mobile app, online at myEntergy.com or by texting OUT to 36778.