Significant progress continues as crews work through challenging and dangerous conditions. Outages are down to approximately 50,000 customers, from a peak of 91,500. With improving, above-freezing temperatures, crews expect to make notable progress throughout the day today.

Damages are nearly 100% assessed, allowing crews to fully focus resources on repairing the damage across the system.

Identified damage includes approximately:
• 800 utility poles
• 2,600 spans of wire
• 190 transformers

While restoration progress continues, conditions in the field remain hazardous and new risks emerge daily. Safety is a core value and always comes first – for our workers and for our customers. Crews are taking the time needed to restore power safely, while working as quickly as conditions allow.

We appreciate our customers’ patience as this complex restoration continues. Entergy Louisiana will continue to provide updates as more information becomes available at entergy.com/stormcenter.

Customer information centers

To provide additional support while we work to restore service, Entergy Louisiana will open Customer Information Centers in areas heavily impacted by the recent winter storm starting Jan. 29 through Jan. 31.

At these centers, customers can receive the latest outage and restoration updates, learn about available assistance programs and community resources, charge mobile devices and speak directly with Entergy representatives.

The Customer Information Centers are located at:

• West Monroe Community Center – 400 S. 5th St, W. Monroe, LA 71292 (open 8 a.m. – 5 p.m.)
• Bastrop City Hall – 202 E. Jefferson Ave Bastrop, LA  71220 (open 8 a.m. – 5 p.m.)
• General Trass High School – 700 Martin Luther King Jr Dr, Lake Providence, LA 71254 (open Thursday 10 a.m. – 5 p.m.; Friday and Saturday 8 a.m. – 5 p.m.).

Estimated restoration times by parish*

Parish	Estimated Restoration
Bienville Parish, western	January 29
Lincoln Parish	January 29
Natchitoches Parish	January 29
Red River Parish	January 29
Concordia Parish	January 30
Franklin Parish	January 30
Grant Parish	January 30
LaSalle Parish	January 30
Richland Parish, southern	January 30
Tensas Parish	January 30
Caldwell Parish	January 30
Union Parish	January 31
Jackson Parish	January 31
Ouachita Parish	January 31
Bienville Parish, eastern	January 31
East Carroll Parish	January 31
Madison Parish	January 31
Morehouse Parish	January 31
Richland Parish, northern	January 31
West Carroll Parish	January 31
Winn Parish	January 31

*Please note, estimated restoration times reflect when 90% of customers in a given parish are expected to be restored.

Make sure your home or business is ready for us to restore your power.

Customers whose neighborhoods have been restored but who are still without power may have damage to electrical equipment attached to their home or business.

We cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). These repairs must be made by a qualified electrician before Entergy can restore power. Click here to learn more about the electrical equipment that serves your home.

• Check for damage to your weatherhead, meter base or service entrance.
• If damage is present, contact a licensed electrician to make repairs.
• If equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE (800-968-8243).
• After repairs are completed, call 1-800-ENTERGY (800-368-3749) to request service reconnection.

What to expect during restoration

We understand how frustrating it can be to see crews leave an area before power is restored. Restoration follows a specific sequence based on how electricity flows through the system and prioritizes critical facilities such as hospitals. Crews will return as soon as upstream repairs are completed.

If you don’t see crews working nearby, they may be repairing another part of the system that must be restored before power can safely reach your home.

For safety reasons, customers are asked not to approach workers at job sites, as these areas can be dangerous and interruptions may slow restoration progress.

Workforce safety protocols

To protect worker safety and manage fatigue, restoration personnel generally do not work more than 16 hours in a 24-hour period and do not exceed 13 consecutive days without a rest period. These protocols ensure crews can work safely and effectively while restoring power as quickly as conditions allow.

Entergy Louisiana remains focused on restoring power as safely and quickly as possible and appreciates customers’ patience during this challenging winter weather event.

Customer safety and community resources

Customers should continue to prioritize safety while outages persist.

• Warming centers: Customers in need of shelter and warmth should consider local warming centers or shelters if it is safe to travel. To find a listing of available warming centers, visit GOHSEP’s Louisiana Warming Centers: https://gohsep.maps.arcgis.com/apps/dashboards/9d47b24a528f43cf84633a2c04270706
• Road conditions: Please be aware that roads may be hazardous or closed during restoration efforts. Road conditions and closure information can be found here from Louisiana Department of Transportation and Development: https://www.511la.org/
• Generator safety: Never use generators indoors or in and never connect a generator directly to home wiring without proper transfer equipment.
• Heating safety: Never use ovens, grills or outdoor heating devices to heat your home.
• Downed power lines: Always assume downed lines are energized and dangerous — stay away and report them immediately by calling 1-800-9OUTAGE (1-800-968-8243) or your local police/fire department.

Be aware of scams

Customers are urged to remain on alert as severe weather increases scam attempts. Remember, Entergy will never demand immediate payment from customers over the phone. If a call sounds suspicious, hang up and call 1-800-ENTERGY (800-368-3749) to speak directly with an Entergy customer service representative.

Stay connected

Customers are encouraged to stay informed through Entergy’s Storm Center for real-time outage updates, safety information and restoration progress: www.entergy.com/stormcenter

Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.

Check Entergy’s View Outages map. Maps show where outages are located and give information about restoration progress. Outages can be reported using the Entergy mobile app, online at myEntergy.com, or by texting OUT to 36778.

Storm-related updates are also shared on social media.