THE WOODLANDS, Texas – Entergy Texas crews have restored power to more than 50% of customers impacted by Edouard — surpassing the committed milestone for today — while continuing to navigate extremely challenging conditions across the hardest hit areas in Southeast Texas.  

As of 6:00 p.m. Wednesday, approximately 39,000 customers are without power, down from a peak of approximately 80,000 customers.  

Some customers in the most heavily damaged or difficult-to-access locations may experience longer restoration times. Detailed estimated restoration times will be shared as assessments progress and crews gain safe access to impacted areas. The latest information is also available on Entergy’s View Outage map. 

Restoration work has continued throughout the day amid heavy rain, thunderstorms and widespread flooding. More than 2,000 workers, including lineworkers, vegetation crews, damage assessors and support personnel, are engaged in the restoration effort. 

According to National Weather Service estimates, rainfall totals exceeded 10 inches across much of Tyler and Hardin counties, with localized estimates approaching 20 inches in portions of northern Hardin County. Flooded and blocked roads, fallen trees and debris have made it difficult for crews to reach damaged equipment and safely position bucket trucks and other machinery in impacted areas. 

How we restore 

Even when crews cannot immediately reach damaged equipment, teams continue coordinating repairs, clearing vegetation, assessing damage and identifying alternate ways to restore customers. Specialized equipment, including high-water vehicles, rear-alley machines, helicopters and drones, is also aiding crews to assess damage and access difficult locations. 

The restoration process is done in an orderly, deliberate manner. We start with essential services and move on to large neighborhoods and then to individual homes. Restoration times in the hardest hit areas depend on the extent of damage to Entergy’s electrical infrastructure. Customers whose neighborhoods have been restored but remain without power may have damage to electrical equipment attached to their home or business. A licensed electrician must repair damaged equipment before Entergy can safely restore service. 

Outage totals may fluctuate as crews isolate damaged portions of the system to safely complete repairs. This does not mean restoration work has stopped. 

Stay safe during restoration 

Customers should continue to use caution around floodwaters, debris and electrical equipment: 

• Stay away from downed power lines and anything they may be touching. Always assume a downed line is energized. 

• Do not walk or drive through floodwaters. Flooding can hide electrical hazards and other dangers. 

• Do not trim trees or remove debris near downed power lines. Only qualified crews should remove vegetation touching electrical equipment. 

• Keep a safe distance from crews and work zones so employees can safely complete restoration work. 

• If using a generator, follow all manufacturer instructions and never operate it indoors or in an enclosed space. 

• Report downed or damaged power lines by calling 1-800-9OUTAGE (1-800-968-8243). 

• To stay informed, visit Entergy’s online Storm Center for storm updates and use the Entergy app for updates on your service. 

About Entergy Texas    

Entergy Texas provides electricity to approximately 538,000 customers in 27 counties. Entergy generates, transmits and distributes electricity to power life for more than 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. Its customers are connected to the Midcontinent Independent System Operator Inc. power grid, which is a regional transmission organization responsible for administering the transmission systems of member utilities in 15 states stretching across the central region of the United States and Manitoba, Canada. We’re focused on keeping costs for our customers as low as possible while providing reliable energy that our communities count on. We’re also investing in growth for the future with a more resilient, cleaner energy system that includes modern natural gas, nuclear and renewable energy generation. As a nationally recognized leader in sustainability and corporate citizenship, we deliver more than $100 million in economic benefits each year to the communities we serve through philanthropy, volunteerism and advocacy. Entergy is a Fortune 500 company headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. Learn more at EntergyTexas.com and connect with @EntergyTX on social media.