Property management services: ASAP and ATO
A simpler way to manage electric service for your rental properties
Entergy’s Apartment Simplified Application Plan, or ASAP, is designed for managers of apartment communities and rental properties. ASAP allows property managers to see the electrical service status for tenants right away — without needing to call Entergy. This makes move-ins easier and faster for both managers and residents.
Automatic TurnOn, or ATO, ensures that when a tenant stops service, electricity automatically turns on in the property owner’s name. You won’t have to call, email or go online to restart service — it happens automatically, helping you avoid interruptions between tenants.
Why use ASAP and ATO?
Our new platform, now available through myEbusiness, gives property managers more convenience and control:
- View all your accounts and see real-time service status
- Verify tenant service instantly and submit tenant applications on their behalf — no phone calls required
- Update mailing addresses and contact information immediately
- View and pay bills in one place
- Submit service requests directly from your account
- Manage multiple properties quickly and efficiently
- Add or adjust authorized users with ease
We are now using myEbusiness to submit ASAP/ATO requests. All ASAP and ATO services are now handled exclusively through this platform.
Get started
New ASAP-ATO customers
Enrolling is easy; follow these instructions to start the enrollment process. Read our FAQ for more information.
Step 1: Submit your contact information by completing and submitting this form.
Step 2: Look for an invitation from the [email protected] email address, which contains more information about the ASAP-ATO portal.
Step 3: Register with myEbusiness, download the customer user guide for more information and access the new ASAP/ATO portal.
Existing ASAP-ATO customers
To register for access to the new portal, ensure we have your updated contact information by completing this form.
Step 1: Check your inbox for an ASAP/ATO program invite email. Once received, click the View Invitation link in the email to go to the registration page.
Step 2: On the registration page, enter your information in all the required fields (Business Name should match what is on your bill). Select Terms and Conditions and Sign Up.
Step 3: Upon signing up, you will see a message for you to continue your registration through email. You will receive another email to complete the registration process, so please check your inbox to finalize your registration.
Step 4: To fully enroll and view your accounts, please accept the terms and conditions for each program you’d like to use:
- ASAP – select the Manage ASAP tab, then “Enroll in ASAP”
- ATO – located within the Manage ASAP tab
Please allow up to 2 weeks to complete your ASAP/ATO enrollment.
Important: If you cannot locate your program invitation, remember to check your spam or promotional folder. Program invitations expire after 24-hours. If you attempt to register after the invitation expires, do not create a new registration. Simply contact [email protected].
Note: Each individual Tax ID/Property must have its own unique email address and password. A property cannot use the same email address for different Tax IDs.
If you have additional questions, email the ASAP/ATO team at [email protected].
Frequently asked questions
Will this require more hands-on work for me?
You will have more direct access to the information you need. While this may feel different at first, it reduces manual steps and minimizes the need for follow-up requests.
Do I need to switch to the new platform?
Yes. The new platform will replace the current process to provide a more consistent, streamlined experience for all customers.
Will documents be available to help me navigate the new portal?
Yes. Once you have enrolled, Entergy has a helpful customer user guide to make getting started simple.
How do I enroll in the ASAP/ATO program if I have never been enrolled before?
If you are an existing Entergy customer interested in enrolling, our customer service team will issue an ASAP notification so an ASAP representative can contact you. You will then receive a personalized enrollment link to activate full access to ASAP/ATO benefits.
If I am already an ASAP/ATO customer, will my transition to the new platform happen automatically, or do I need to take action?
If your contact information is up to date, your transition will occur automatically. To verify or update your information, please complete and download the PDF form available at entergy.com/asap. Then email the completed form to [email protected].
Will I need new login credentials?
Yes. ASAP/ATO customers will receive an invitation from our customer care team to access the ASAP/ATO portal located within myEbusiness.
Is my personal information—such as banking details, address, Tax ID or SSN—secure?
Yes. Your personal information is protected in accordance with Entergy’s Privacy Policy. You can review the full policy at entergy.com/privacy.
Will technical support be available if I experience issues with the platform?
Yes. Support is available. If you do not already have the ASAP desk contact information, please notify your customer care agent so they can issue an ASAP notification with your contact details. Our team will assist with questions regarding the user guide or portal navigation.
Can I access this tool using a mobile app?
Yes. You can use the tool on a mobile device, though it is recommended to use a desktop or laptop for the best experience.
Why am I being asked to provide a unique email address?
To ensure account security, each Tax ID enrolled in the ASAP/ATO program must have a unique email address. Unique emails allow us to protect each account independently and follow industry standard security practices.
How will my email address be used?
Your email address will be used to send company specific notifications and to provide you with a secure, individual login to the portal.
Should I provide a property manager’s email address or a general company email?
You may provide either. However, we recommend using the email of the individual who will primarily submit requests and verify account information on behalf of your company.
How does this help protect my company’s privacy?
Individual logins allow administrators to immediately restrict or remove individual access without needing to update shared credentials, providing greater security for your company’s account.
Can one form be submitted for all properties?
One form is required per company. Please submit a separate form for each company (Tax ID) you manage.
What if I can’t find my program invitation or believe it has expired?
If you don’t see your program invitation, please check your spam or promotions folder. Invitations expire after 24 hours—if yours has expired, please don’t create a new registration. Instead, email us at [email protected] and we’ll assist you.
Note: To fully enroll and view your accounts, you’ll need to accept the Terms and Conditions for each of the following:
• ASAP – select the Manage ASAP tab, then “Enroll in ASAP”
• ATO – within the Manage ASAP tab
Who can grant me access as a user?
Only your company’s administrator or manager receives a portal invitation. If you need access, please contact them directly, or email us at [email protected] and we’ll add your name.
How long does it take to complete my enrollment in the program(s)?
Please allow up to two weeks to complete your ASAP/ATO enrollment.