We're here to work directly with you on any bill concerns. Please call us at 1-800-368-3749. Customers may experience longer than usual wait times when calling our customer service line.

We take the health, safety and security of our customers and communities very seriously. One way we do that is by providing safe, reliable and affordable power. Know that we are here for you during this unprecedented time.

We recognize that many people who don’t normally need help are struggling now because of this pandemic. 

Note: There are many helpful resources available, but please remain attentive to information you receive and don’t fall victim to scams. Always go to trusted sources of information such as official websites or social media accounts for federal, state and local government for instructions and information specific to your community.

City Council Cares Program

The City Council Cares Program is open to Entergy New Orleans residential customers who have an active Entergy New Orleans electric or electric and gas combination account. Please visit www.entergyneworleans.com/citycouncilcares, text CCC to 69516, call 504-493-7004, or visit one of our two New Orleans walk-in customer care centers to apply for the Program. Additional FAQs regarding the Program can be found here.

Nonprofit Organizations

One of the following nonprofit organizations may be able to help you in the form of food services, bill payment assistance or other services. 

United Way of Southeast Louisiana

Customers looking for help may dial 1.866.221.9966

Salvation Army

Volunteers of America Southeast Louisiana

Society of St. Vincent de Paul, Archdiocesan Council of New Orleans

Food service industry workers emergency financial assistance

Financial Assistance for Individuals

Financial Assistance for Businesses  

Utility Bill Payment Assistance

Low Income Home Energy Assistance Program

LIHEAP assists eligible households with utility bills. LIHEAP is funded through the federal government and works with the community action agencies to help customers pay for and keep electric service in their homes. To schedule an appointment to see if you qualify for assistance, call Total Community Action at (504) 324-8609.

The Power to Care

Low-income seniors and customers with disabilities can apply for Entergy bill payment assistance through The Power to Care. Inquiries on applying for The Power to Care should be directed to the New Orleans Council on Aging (NOCOA) at (504) 821-4121.

Government Resources

The following federal, state and local agencies and organizations provide helpful information. 

State Resources

Human Services Programs

Federal Resources