Where it is safe to do so, crews have begun restoring power to customers who lost service, but continued icy conditions may delay crews from safely getting to work. With temperatures dropping below freezing overnight, there is a threat of refreezing on untreated surfaces, which could hamper traveling until roads thaw. We continue to monitor the forecast and are prepared to respond as soon as we can safely do so.

With severe winter weather entering our service area this evening, it’s time for Entergy and our customers to complete last-minute preparations. We are prepared, and we want you to be prepared too.

For the past decade, Entergy New Orleans has hosted its annual Operation Secret Santa event for our customers visiting the Canal Street Customer Care Center for billing assistance.