For the past decade, Entergy New Orleans has hosted its annual Operation Secret Santa event for our customers visiting the Canal Street Customer Care Center for billing assistance.

During the event, customers arriving for what they believe to be a standard appointment are met with a delightful surprise. Santa Claus, accompanied by Deanna Rodriguez, Entergy New Orleans president and CEO, and Patty Riddlebarger, Entergy vice president of corporate social responsibility, happily announced that their electric bills had been paid in full. This initiative is made possible through Entergy’s The Power to Care program, designed to provide emergency bill payment assistance to older adults and customers with disabilities during their time of need.

“This event is about meeting our customers where they are and offering a little extra support during the holidays,” said Rodriguez. “Through The Power to Care program, we’re able to provide meaningful relief and support to customers when they need it the most.”