As of 8 p.m., approximately 69,000 customers remain without power, down from a peak of 91,500 outages.

Estimated restoration times are based on current conditions that remain unfavorable due to the impact of ice in the area. Even though the storm has moved through, lingering ice continues to stress vegetation and power infrastructure, causing delayed damage.

Crews are working in extremely hazardous conditions, including uncovering energized power lines hidden beneath layers of ice and snow. As damage assessments continue, workers are replacing broken utility poles, reattaching downed and damaged wiring, and repairing or replacing crossarms that support power lines.

As of 1 p.m., crews have identified damage including approximately:

• 525 poles
• 1,600 spans of wire
• 100 transformers

Current conditions are causing significant new and repeated outages. During restoration, crews may temporarily restore power to an area only to discover additional damage not initially visible. When this happens, power may need to be turned off again so crews can safely complete further repairs. In other cases, crews make temporary repairs to restore service to as many customers as quickly as possible, then return later to take customers out of service briefly to complete permanent, long-term repairs.

In one area, crews had to restore power five separate times due to ongoing damage uncovered during repairs. Situations like this can extend restoration timelines and lengthen workdays, encroaching on mandatory rest requirements for the safety of restoration workers.

To support customers and restoration workers, Entergy has deployed generators to critical customer locations, staged materials throughout affected areas and established housing for lineworkers and mobile command centers to coordinate restoration efforts.

We appreciate our customers’ patience as crews continue this complex and often dangerous work as safely and quickly as possible.

Entergy will continue to provide updates as additional information becomes available. More detailed, parish-by-parish restoration timelines are available at entergy.com/stormcenter.

Estimated restoration times by parish*

Parish	Estimated restoration
Jackson Parish, northeast areas, including Eros area	January 28
Ouachita Parish, including Monroe, West Monroe, Sterlington, Richwood areas	January 28
Union Parish	January 28
Bienville Parish, eastern portions, including areas east of the Village of Bienville	January 29
Bienville Parish, western portions, including Jamestown, Saline, Ringgold, and Castor areas	January 29
Caldwell Parish, including Columbia, Clarks, and Grayson areas	January 29
Concordia Parish	January 29
Franklin Parish	January 29
Grant Parish, including Georgetown	January 29
Jackson Parish, including Quitman and Chathman (excluding Eros area)	January 29
Jackson Parish, areas south of I-20 in the northern portion of the parish	January 29
East Carroll, including Lake Providence area	January 29
LaSalle Parish	January 29
Lincoln Parish	January 29
Madison, including Tallulah and Richmond areas	January 29
Morehouse, including Collinston and Bastrop areas	January 29
Natchitoches Parish	January 29
Red River Parish	January 29
Richland Parish, central and western portions, including Rayville and Mangum	January 29
Richland Parish, eastern portions, including Delhi	January 29
Tensas Parish	January 29
West Carroll, including Epps, Pioneer, Forest, and Oak Grove areas	January 29
Winn Parish, areas southeast of Winnfield	January 29
Winn Parish, including Winnfield, Dodson and Calvin areas (with the exception of areas southeast of Winnfield)	January 29

*Please note, estimated restoration times reflect when 90% of customers in a given parish are expected to be restored.

Make sure your home or business is ready for us to restore your power.

Customers whose neighborhoods have been restored but who are still without power may have damage to electrical equipment attached to their home or business.

We cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). These repairs must be made by a qualified electrician before Entergy can restore power. Click here to learn more about the electrical equipment that serves your home.

• Check for damage to your weatherhead, meter base or service entrance.
• If damage is present, contact a licensed electrician to make repairs.
• If equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE (800-968-8243).
• After repairs are completed, call 1-800-ENTERGY (800-368-3749) to request service reconnection.

What to expect during restoration

We understand how frustrating it can be to see crews leave an area before power is restored. Restoration follows a specific sequence based on how electricity flows through the system and prioritizes critical facilities such as hospitals. Crews will return as soon as upstream repairs are completed.

If you don’t see crews working nearby, they may be repairing another part of the system that must be restored before power can safely reach your home.

For safety reasons, customers are asked not to approach workers at job sites, as these areas can be dangerous and interruptions may slow restoration progress.

Workforce safety protocols

To protect worker safety and manage fatigue, restoration personnel generally do not work more than 16 hours in a 24-hour period and do not exceed 13 consecutive days without a rest period. These protocols ensure crews can work safely and effectively while restoring power as quickly as conditions allow.

Entergy Louisiana remains focused on restoring power as safely and quickly as possible and appreciates customers’ patience during this challenging winter weather event.

Customer safety and community resources 

Customers should continue to prioritize safety while outages persist.

• Warming centers: Customers in need of shelter and warmth should consider local warming centers or shelters if it is safe to travel. To find a listing of available warming centers, visit GOHSEP’s Louisiana Warming Centers: https://gohsep.maps.arcgis.com/apps/dashboards/9d47b24a528f43cf84633a2c04270706
• Road conditions: Please be aware that roads may be hazardous or closed during restoration efforts. Road conditions and closure information can be found here from Louisiana Department of Transportation and Development: https://www.511la.org/
• Generator safety: Never use generators indoors or in and never connect a generator directly to home wiring without proper transfer equipment.
• Heating safety: Never use ovens, grills or outdoor heating devices to heat your home.
• Downed power lines: Always assume downed lines are energized and dangerous — stay away and report them immediately by calling 1-800-9OUTAGE (1-800-968-8243) or your local police/fire department.

Be aware of scams

Customers are urged to remain on alert as severe weather increases scam attempts. Remember, Entergy will never demand immediate payment from customers over the phone. If a call sounds suspicious, hang up and call 1-800-ENTERGY (800-368-3749) to speak directly with an Entergy customer service representative.

Stay connected

Customers are encouraged to stay informed through Entergy’s Storm Center for real-time outage updates, safety information and restoration progress: www.entergy.com/stormcenter

Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.

Check Entergy’s View Outages map. Maps show where outages are located and give information about restoration progress. Outages can be reported using the Entergy mobile app, online at myEntergy.com, or by texting OUT to 36778.

Storm-related updates are also shared on social media.