Entergy Mississippi’s storm team continues working to restore power as freezing temperatures, ice accumulation and hazardous conditions continue to affect communities across the company’s service territory.  

Our workforce of about 2,700 company employees, contractors and mutual aid workers from more than 20 states and Canada are strategically positioned throughout our service area. These teams have made significant restoration progress, including: 

• Returned approximately 20 substations and 20 transmission lines to service. This enables us to restore customers quickly once distribution repairs are made. We are working to return to service the three substations and 11 transmission lines that remain out as soon as possible.   

• Assessed more than 77% of our service area for damages to our distribution system. We have found approximately 580 poles, 2,280 spans – or 118 miles – of downed wires, 140 transformers and 265 cross arms damaged. We expect to complete damage assessment by Thursday. 

• Restored more than 50% of customers. As of 6:45 p.m., approximately 34,000 customers remain without power, down from a peak of approximately 67,670 outages. Over the course of the storm and restoration, there have been about 80,500 individual outages in Mississippi and we have restored about 45,500 customers to date. 

Customers can find specific information about estimated restoration times for their area by clicking the banner at the top of our View Outages map. 

Important information for customers 

Customers whose neighborhoods have been restored but who are still without power may have damage to electrical equipment attached to their home or business. 

• Check for damage to your weatherhead, meter base or service entrance. 

• If damage is present, contact a licensed electrician to make repairs. 

• If equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE (800-968-8243). 

• After repairs are completed, call 1-800-ENTERGY (800-368-3749) to request service reconnection. 

More information is available at entergy.com/stormcenter/weatherhead. 

What to expect during restoration 

We understand how frustrating it can be to see crews leave an area before power is restored. Restoration follows a specific sequence based on how electricity flows through the system and prioritizes critical facilities such as hospitals. Crews will return as soon as upstream repairs are completed. 

If you don’t see crews working nearby, they may be repairing another part of the system that must be restored before power can safely reach your home. 

For safety reasons, customers are asked not to approach workers at job sites, as these areas can be dangerous and interruptions may slow restoration progress. 

Workforce safety protocols 

To protect worker safety and manage fatigue, restoration personnel generally do not work more than 16 hours in a 24-hour period and do not exceed 13 consecutive days without a rest period. These protocols ensure crews can work safely and effectively while restoring power as quickly as conditions allow. 

Entergy Mississippi remains focused on restoring power as safely and quickly as possible and appreciates customers’ patience during this challenging winter weather event. 

Customer safety and community resources  

Customers should continue to prioritize safety while outages persist. 

• Road conditions: Please be aware that roads may be hazardous or closed during restoration efforts. Road conditions and closure information can be found here from Mississippi Department of Transportation. 

• Generator safety: Never use generators indoors or in and never connect a generator directly to home wiring without proper transfer equipment. 

• Heating safety: Never use ovens, grills or outdoor heating devices to heat your home. 

• Downed power lines: Always assume downed lines are energized and dangerous — stay away and report them immediately by calling 1-800-9OUTAGE (1-800-968-8243) or your local police/fire department. 

Be aware of scams 

Customers are urged to remain on alert as severe weather increases scam attempts. Remember, Entergy will never demand immediate payment from customers over the phone. If a call sounds suspicious, hang up and call 1-800-ENTERGY (800-368-3749) to speak directly with an Entergy customer service representative. 

Stay connected 

Customers are encouraged to stay informed through Entergy’s Storm Center for real-time outage updates, safety information and restoration progress at our Storm Center: www.entergy.com/stormcenter. 

Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business. 

Check Entergy’s View Outages map. Maps show where outages are located and give information about restoration progress. Outages can be reported using the Entergy mobile app, online at myEntergy.com, or by texting OUT to 36778. 

Storm-related updates are also shared on social media.