All Entergy Arkansas and Texas customers who could safely receive power were restored yesterday. Restoration for affected Louisiana and Mississippi customers is well underway. As we narrow our restoration efforts to the hardest hit areas, crews continue to face difficult conditions including extreme cold temperatures and icy roads.
- Safety is our core value and always comes first. Then, restoring power is the top priority and first order of business. We assemble and organize the workforce needed to restore service safely and quickly to all customers.
- The storm disrupted electrical service for approximately 171,200 customers across our service territory. As of 4 p.m., approximately 58,880 customers, 34% impacted by this storm have been restored.
- Approximate outages (as of 4 p.m.):
| Operating company | Current outages | Peak outages | Restored | % Restored |
| Louisiana | 76,390 | 91,490 | 17,800 | 19% |
| Mississippi | 38,630 | 67,670 | 29,040 | 43% |
| Note: The figures above may include outages not related to the storm. | ||||
Louisiana and Mississippi were hardest hit.
Northern Louisiana, particularly along the I-20 corridor including Ouachita, was hit hard by ice and freezing rain, while parts of the Mississippi, from Southaven to Natchez, also experienced severe winter conditions.
Accessibility challenges such as icy road conditions and freezing temperatures may affect our ability to reach some areas of our territory and could delay damage assessment and restoration in those communities.
In Louisiana and Mississippi:
- As of Jan. 27, at 1 p.m., distribution damage assessments show we have approximately 980 poles, 3,440 spans of wire and 210 transformers damaged. Approximately 30 poles, 190 spans of wire and 20 transformers have been restored.
- As of Jan. 27, at 11:30 a.m., transmission damage assessments show approximately 10 substations, 20 transmission lines and 330 miles of lines are out of service. Approximately 40 substations and 20 transmission lines have been returned to service.
Our crews are prepared to work long hours after the storm has passed, restoring service to customers as safely and as quickly as possible.
As of Jan. 27, at 2 p.m., we have approximately 6,170 restoration workers in place or mobilizing to restore service for customers across Louisiana and Mississippi, including 4,290 mutual assistance and contract resources brought on specifically to assist in restoration. These resources include company employees, contractors and mutual aid resources numbering approximately:
- 3,480 in Louisiana
- 2,690 in Mississippi
We restore power as quickly as it is safe to do so.
Our workforce will continue working safely to restore your power as quickly as possible. For safety reasons, customers are asked not to approach workers at job sites, as these areas can be dangerous and interruptions may slow restoration progress.
Occasionally we’ll restore power to an area only to find another issue. This may require us to turn off the power again in order to complete additional repairs. We will also make initial repairs in some areas in order to get the power flowing to as many customers as possible. We then have to go back, take customers out of service and complete more long-term repairs.
Ice is particularly harmful to electrical lines.
The most dangerous part of a winter storm is often just after it has passed. Extreme cold temperatures make many materials like wood and metal brittle, and the extra weight of snow and ice accumulation on power lines and trees can make them snap.
Ice is particularly harmful to electrical lines and can increase the weight of branches by 30 times, so be sure to stay clear of falling ice or debris from above and keep your distance from working crews. Read more on extreme cold safety.
We are an industry leader.
Entergy is a recognized leader in storm response. It takes an army to restore a village. That is why Entergy partners with other utilities in mutual assistance agreements, in preparation of restoring widespread outages that occur after severe weather.
