BATON ROUGE, La. – As of 1 p.m., approximately 65,000 customers remain without power, down from a peak of 91,500 outages.

Ice storm damage is often hidden, and much of the damage cannot be fully identified until ice melts and temperatures rise. While warming conditions support restoration progress, they also expose the full extent of the damage for the first time, including weakened trees, compromised poles and stressed power lines that may fail after initial repairs. Updated estimated restoration times reflect these evolving challenges and unfavorable conditions.

As of 10 a.m., crews have identified damage including approximately:

• 700 utility poles
• 2,300 spans of wire
• 170 transformers

Restoration crews continue to make progress, but conditions remain dangerous and unpredictable as ice-related hazards persist and new risks emerge daily. Lingering ice continues to threaten both workers and the public, even as weather conditions improve.

In addition to ice accumulation, crews are working in extreme cold, with wind chills creating a heightened risk of hypothermia, frostbite and other cold-related injuries. Lineworkers are spending long hours outdoors, handling metal equipment, climbing poles and performing precision work that cannot be rushed without compromising safety.

As road conditions improve and traffic returns, crews are seeing an increase in vehicle-related incidents. In one incident, road conditions caused a digger derrick truck to roll over. In another, a vegetation truck was totaled after large sheets of ice fell from a hotel roof. Ice continues to shed from roofs, trees and other structures, creating ongoing hazards for anyone working or traveling below.

Crews are working in environments where energized power lines may be concealed beneath layers of ice and snow. As damage assessments continue, workers are replacing broken utility poles, reattaching downed and damaged wires, and repairing or replacing that support power lines.

Current conditions are also causing new and repeated outages. In some cases, crews may temporarily restore power to an area only to uncover additional damage that was not initially visible. When this happens, power must be turned off again so crews can safely complete further repairs. In other situations, temporary repairs are made to restore service as quickly as possible, followed by brief outages later to complete permanent, long-term repairs.

In one area, crews were required to restore power five separate times as additional damage was uncovered during repairs. Situations like this can extend restoration timelines and lengthen workdays, while still requiring crews to follow mandatory rest periods that are critical for worker safety.

To support customers and restoration workers, Entergy has deployed generators to critical facilities, staged materials throughout affected areas, and established housing for lineworkers and mobile command centers to coordinate restoration efforts.

We appreciate our customers’ patience as crews continue this complex and dangerous work as safely and quickly as possible. Entergy will continue to provide updates as additional information becomes available. More detailed, parish-by-parish restoration timelines are available at entergy.com/stormcenter.

Estimated restoration times by parish*

Parish	Estimated Restoration
Bienville Parish, western	January 29
Lincoln Parish	January 29
Natchitoches Parish	January 29
Red River Parish	January 29
Concordia Parish	January 30
Franklin Parish	January 30
Grant Parish	January 30
LaSalle Parish	January 30
Richland Parish, southern	January 30
Tensas Parish	January 30
Caldwell Parish	January 30
Union Parish	January 31
Jackson Parish	January 31
Ouachita Parish	January 31
Bienville Parish, eastern	January 31
East Carroll Parish	January 31
Madison Parish	January 31
Morehouse Parish	January 31
Richland Parish, northern	January 31
West Carroll Parish	January 31
Winn Parish	January 31

*Please note, estimated restoration times reflect when 90% of customers in a given parish are expected to be restored.

Make sure your home or business is ready for us to restore your power.

Customers whose neighborhoods have been restored but who are still without power may have damage to electrical equipment attached to their home or business.

• We cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). These repairs must be made by a qualified electrician before Entergy can restore power. Click here to learn more about the electrical equipment that serves your home.
• Check for damage to your weatherhead, meter base or service entrance.
• If damage is present, contact a licensed electrician to make repairs.
• If equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE (800-968-8243).
• After repairs are completed, call 1-800-ENTERGY (800-368-3749) to request service reconnection.

What to expect during restoration

We understand how frustrating it can be to see crews leave an area before power is restored. Restoration follows a specific sequence based on how electricity flows through the system and prioritizes critical facilities such as hospitals. Crews will return as soon as upstream repairs are completed.

If you don’t see crews working nearby, they may be repairing another part of the system that must be restored before power can safely reach your home.

For safety reasons, customers are asked not to approach workers at job sites, as these areas can be dangerous and interruptions may slow restoration progress.

Workforce safety protocols

To protect worker safety and manage fatigue, restoration personnel generally do not work more than 16 hours in a 24-hour period and do not exceed 13 consecutive days without a rest period. These protocols ensure crews can work safely and effectively while restoring power as quickly as conditions allow.

Entergy Louisiana remains focused on restoring power as safely and quickly as possible and appreciates customers’ patience during this challenging winter weather event.

Customer safety and community resources 

Customers should continue to prioritize safety while outages persist.

• Warming centers: Customers in need of shelter and warmth should consider local warming centers or shelters if it is safe to travel. To find a listing of available warming centers, visit GOHSEP’s Louisiana Warming Centers page.
• Road conditions: Please be aware that roads may be hazardous or closed during restoration efforts. Road conditions and closure information can be found here from Louisiana Department of Transportation and Development: https://www.511la.org/
• Generator safety: Never use generators indoors and never connect a generator directly to home wiring without proper transfer equipment.
• Heating safety: Never use ovens, grills or outdoor heating devices to heat your home.
• Downed power lines: Always assume downed lines are energized and dangerous — stay away and report them immediately by calling 1-800-9OUTAGE (1-800-968-8243) or your local police/fire department.

Be aware of scams

Customers are urged to remain on alert as severe weather increases scam attempts. Remember, Entergy will never demand immediate payment from customers over the phone. If a call sounds suspicious, hang up and call 1-800-ENTERGY (800-368-3749) to speak directly with an Entergy customer service representative.

Stay connected

Customers are encouraged to stay informed through Entergy’s Storm Center for real-time outage updates, safety information and restoration progress: www.entergy.com/stormcenter

Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.

Check Entergy’s View Outages map. Maps show where outages are located and give information about restoration progress. Outages can be reported using the Entergy mobile app, online at myEntergy.com, or by texting OUT to 36778.

Storm-related updates are also shared on social media.