BATON ROUGE, La. – Entergy restoration teams have safely restored power to 50,000 customers, more than half of the customers who lost service at the peak of the storm.
Damage assessments are nearly complete, which allows crews to fully focus on repairs. So far, identified damage includes approximately:
- 800 utility poles
- 2,600 spans of power line
- 190 transformers
We continue to ask residents to stay off the roads whenever possible. One of the biggest threats to our crews working on or near a roadway is a vehicle crashing into their work zone. When driving through a work zone, slow down and move to the far lane. If changing lanes is not possible, reduce your speed on approach.
Heavy traffic has also slowed crews trying to reach work sites during the day and delayed their return to lodging at night, extending already long and demanding workdays. Reducing traffic helps keep everyone safe and allows crews to restore power faster.
While line workers are restoring power in the field, our logistics and support teams are working behind the scenes to keep restoration moving. This includes delivering materials to staging areas, deploying generators to critical facilities, and arranging lodging for our growing number of restoration workers. We are incredibly grateful to the North Louisiana community for coming together, from offering land for equipment staging to housing crews and supporting mobile command centers.
We appreciate our customers’ patience as this complex restoration continues. Entergy Louisiana will keep providing updates as more information becomes available at entergy.com/stormcenter.
Customer information centers
To provide additional support while we work to restore service, Entergy Louisiana’s Customer Information Centers in areas heavily impacted by the recent winter storm will be open Jan. 30through Jan. 31.
At these centers, customers can receive the latest outage and restoration updates, hot food, learn about available assistance programs and community resources, charge mobile devices and speak directly with Entergy representatives.
The Customer Information Centers are located at:
- West Monroe Community Center – 400 S. 5th St, W. Monroe, LA 71292 (open 8 a.m. – 5 p.m.)
- Bastrop City Hall – 202 E. Jefferson Ave Bastrop, LA 71220 (open 8 a.m. – 5 p.m.)
- General Trass High School – 700 Martin Luther King Jr Dr, Lake Providence, LA 71254 (open Thursday 10 a.m. – 5 p.m.; Friday and Saturday 8 a.m. – 5 p.m.).
Estimated restoration times by parish*
| Parish | Estimated Restoration |
| Bienville Parish, western | January 29 |
| Lincoln Parish | January 29 |
| Natchitoches Parish | January 29 |
| Red River Parish | January 29 |
| Concordia Parish | January 30 |
| Franklin Parish | January 30 |
| Grant Parish | January 30 |
| LaSalle Parish | January 30 |
| Richland Parish, southern | January 30 |
| Tensas Parish | January 30 |
| Caldwell Parish | January 30 |
| Union Parish | January 31 |
| Jackson Parish | January 31 |
| Ouachita Parish | January 31 |
| Bienville Parish, eastern | January 31 |
| East Carroll Parish | January 31 |
| Madison Parish | January 31 |
| Morehouse Parish | January 31 |
| Richland Parish, northern | January 31 |
| West Carroll Parish | January 31 |
| Winn Parish | January 31 |
*Please note, estimated restoration times reflect when 90% of customers in a given parish are expected to be restored.
Make sure your home or business is ready for us to restore your power.
Customers whose neighborhoods have been restored but who are still without power may have damage to electrical equipment attached to their home or business.
We cannot restore power to a location with a damaged meter base, conduit or weatherhead (the metal pipe extending upward from the structure with electrical cables inside). These repairs must be made by a qualified electrician before Entergy can restore power. Click here to learn more about the electrical equipment that serves your home.
- Check for damage to your weatherhead, meter base or service entrance.
- If damage is present, contact a licensed electrician to make repairs.
- If equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE (800-968-8243).
- After repairs are completed, call 1-800-ENTERGY (800-368-3749) to request service reconnection.
What to expect during restoration
We understand how frustrating it can be to see crews leave an area before power is restored. Restoration follows a specific sequence based on how electricity flows through the system and prioritizes critical facilities such as hospitals. Crews will return as soon as upstream repairs are completed.
If you don’t see crews working nearby, it doesn’t mean they are not working to get your power restored. They may be repairing another part of the system that must be restored before power can safely reach your home.
For safety reasons, customers are asked not to approach workers at job sites, as these areas can be dangerous and interruptions may slow restoration progress.
Workforce safety protocols
To protect worker safety and manage fatigue, restoration personnel generally do not work more than 16 hours in a 24-hour period and do not exceed 13 consecutive days without a rest period. These protocols ensure crews can work safely and effectively while restoring power as quickly as conditions allow.
Entergy Louisiana remains focused on restoring power as safely and quickly as possible and appreciates customers’ patience during this challenging winter weather event.
Customer safety and community resources
Customers should continue to prioritize safety while outages persist.
- Warming centers: Customers in need of shelter and warmth should consider local warming centers or shelters if it is safe to travel. To find a listing of available warming centers, visit GOHSEP’s Louisiana Warming Centers: https://gohsep.maps.arcgis.com/apps/dashboards/9d47b24a528f43cf84633a2c04270706
- Road conditions: Please be aware that roads may be hazardous or closed during restoration efforts. Road conditions and closure information can be found here from Louisiana Department of Transportation and Development: https://www.511la.org/
- Generator safety: Never use generators indoors or in and never connect a generator directly to home wiring without proper transfer equipment.
- Heating safety: Never use ovens, grills or outdoor heating devices to heat your home.
- Downed power lines: Always assume downed lines are energized and dangerous — stay away and report them immediately by calling 1-800-9OUTAGE (1-800-968-8243) or your local police/fire department.
Be aware of scams
Customers are urged to remain on alert as severe weather increases scam attempts. Remember, Entergy will never demand immediate payment from customers over the phone. If a call sounds suspicious, hang up and call 1-800-ENTERGY (800-368-3749) to speak directly with an Entergy customer service representative.
Stay connected
Customers are encouraged to stay informed through Entergy’s Storm Center for real-time outage updates, safety information and restoration progress: www.entergy.com/stormcenter
Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
Check Entergy’s View Outages map. Maps show where outages are located and give information about restoration progress. Outages can be reported using the Entergy mobile app, online at myEntergy.com, or by texting OUT to 36778.
Storm-related updates are also shared on social media.
