Power has been restored to 60% of all impacted Entergy customers. Our crews remain focused on the hardest-hit areas in Louisiana and Mississippi. With improving, above-freezing temperatures, crews expect to make notable progress throughout the day today. We anticipate restoring all customers who can safely receive power by this weekend.

Safety is our core value and always comes first. Then, restoring power is the top priority and first order of business. We assemble and organize the workforce needed to restore service safely and quickly to all customers.

The storm disrupted electrical service for approximately 171,200 customers across our service territory. As of 4:10 p.m., approximately 68,040 customers (60%) impacted by this storm have been restored.

Approximate outages (as of 4:10 p.m.):

Operating company	Current outages	Peak outages	Restored	% Restored
Louisiana	46,140	91,490	45,350	50%
Mississippi	21,900	67,670	45,770	68%
Note: The figures above may include outages not related to the storm.

Crews are working in extremely hazardous conditions, including uncovering energized power lines hidden beneath layers of ice and snow. As damage assessments continue, workers are replacing broken utility poles, reattaching downed and damaged wiring, and repairing or replacing crossarms that support power lines.

One of the biggest threats to our crews working on or near a roadway is a vehicle crashing into their work zone. When driving through a work zone, slow down and move to the far lane. If changing lanes is not possible, reduce your speed on approach.

Louisiana and Mississippi were hardest hit.

Northern Louisiana, particularly along the I-20 corridor including Ouachita, was hit hard by ice and freezing rain, while parts of Mississippi, from Southaven to Natchez, also experienced severe winter conditions.

Accessibility challenges such as icy road conditions and freezing temperatures may affect our ability to reach some areas of our territory and could delay damage assessment and restoration in those communities.

In Louisiana and Mississippi:

• As of Jan. 29, at 12 p.m., distribution damage assessments show we have approximately 1,710 poles, 6,390 spans of wire and 400 transformers damaged.
• As of Jan. 29, at 11:30 a.m., transmission damage assessments show:
  • Two substations out of service, with 45 returned to service
  • Eight lines out of service, with 24 returned to service
  • Approximately 190 miles of lines out of service

Entergy Louisiana Customer Information Centers

To provide additional support while we work to restore service, Entergy Louisiana will open Customer Information Centers in areas heavily impacted by the recent winter storm starting Jan. 29 through Jan. 31.

At these centers, customers can receive the latest outage and restoration updates, learn about available assistance programs and community resources, charge mobile devices and speak directly with Entergy representatives.

• The Customer Information Centers are located at:
  • West Monroe Community Center – 400 S. 5th St, W. Monroe, LA 71292 (open 8 a.m. – 5 p.m.)
  • Bastrop City Hall – 202 E Jefferson Ave Bastrop, LA  71220 (open 8 a.m. – 5 p.m.)
  • General Trass High School – 700 Martin Luther King Jr Dr, Lake Providence, LA 71254 (open Thursday 10 a.m. – 5 p.m.; Friday and Saturday 8 a.m. – 5 p.m.).

The winter weather’s impact: 

Extreme cold temperatures make many materials like wood and metal brittle, and the extra weight of snow and ice accumulation on power lines and trees can make them snap.

• Hazardous road conditions delayed damage assessments, slowed restoration crews, and disrupted delivery of materials, supplies and equipment.
• In some areas, travel times are two to three times longer than normal when entering impacted areas.
• Two days after the storm, ice still covered roads, bridges and overpasses in 37 Mississippi counties.
• In Louisiana, road closures affected multiple parishes along the I-20 corridor. Restoration personnel experienced significant road delays and bridge closures along the westbound corridor in Bienville, Lincoln and Ouachita parishes.

Our crews are working long hours restoring service to customers as safely and as quickly as possible.  

Workforce mobilization ramped up quickly, starting with more than 4,000 workers on Jan. 23. By Jan. 24, that number grew to 9,400, including 4,800 mutual assistance and contract resources and peaked on Jan. 25 with more than 10,000 workers, including 4,900 mutual assistance and contract resources.

As restoration progressed and some areas were fully restored, the workforce was strategically reduced and reallocated to the hardest-hit regions, reflecting the transition from widespread response to targeted restoration efforts in Louisiana and Mississippi.

As of Jan. 29, at 3 p.m., we have approximately 7,230 restoration workers in place or mobilizing to restore service for customers across Louisiana and Mississippi, including 5,350 mutual assistance and contract resources brought on specifically to assist in restoration. These resources include company employees, contractors and mutual aid resources numbering approximately:

• 4,340 in Louisiana
• 2,890 in Mississippi

Monitoring energy usage 

Extremely cold weather across our region is expected to drive increased energy usage over the next few days. Entergy continues to closely monitor the weather, our equipment and grid conditions. We are taking the appropriate steps to ensure reliable delivery of power to our customers.

The cold weather has caused MISO, the electric grid operator for the central United States, to extend the cold weather alert effective until Feb. 1 and issue a conservative operations declaration, effective at midnight tonight through Feb. 1.

We continue to work closely with MISO to monitor grid conditions and prepare generators accordingly. We are prepared to address the anticipated demand.

Understanding your bill after a storm

We know after a major storm, you already have a lot on your mind — and your electricity bill shouldn’t add to your stress. Most customers have advanced meters allowing us to read usage remotely, but severe weather can sometimes impact our infrastructure and temporarily prevent systems from receiving meter data. When this happens, your electricity usage could be estimated to keep your account up to date.

In some cases, manual meter reading is still used, and those readings can also be delayed during restoration efforts due to accessibility challenges, for example. This may explain why the bill projector tool in your account shows usage even when you don’t have power.

Once we retrieve your actual meter data, any adjustments needed from the prior estimated bill will appear on the next bill. This process ensures that your account reflects your actual usage.

We are committed to delivering affordable, safe power to the communities we serve and helping customers manage their electric usage to generate savings on their bill. For customers struggling to pay their bill, we offer payment arrangements and flexible payment options to help them pay their energy bill. Customers are encouraged to visit BillToolkit.entergy.com for additional resources. They can also reach out to us to manage their account online at myEntergy or by calling 1-800-ENTERGY (1-800-368-3749) for assistance.