NEW ORLEANS – Remnants of Tropical Storm Arthur continue to impact southeast Louisiana. High-winds, flash-flooding and lightning brought approximately 37,000 outages across the region overnight and into this morning. Additional weather from another system is expected to impact Louisiana tomorrow with another round of rain in already saturated areas.
Our crews are mobilized and responding as safely and as quickly as possible. The safety of our employees, customers and communities always comes first.
Customers should remain mindful of safety hazards that may be present after a storm, such as downed power lines and debris. Always assume downed power lines are energized and keep a safe distance. To report an outage or hazardous condition, please use our online customer service channels or call 1-800-9OUTAGE (1-800-968-8243).
We encourage our customers to stay informed by visiting our online outage map, which provides the most up-to-date information on outage locations and estimated restoration times once available. The map is updated in real time as new information becomes available.
We appreciate your patience and understanding as our crews work diligently to restore power to all affected customers.
Real-time updates, outage information, and preparedness resources are available at: https://www.entergy.com/stormcenter.
Stay informed
Staying informed before, during and after a tropical system strikes is just as important as making personal storm plans. Here’s how you can stay up to date on our preparations and restoration efforts:
- Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
- Check Entergy’s View Outage map. Maps show where outages are located and give information about restoration progress.
- Follow Entergy Louisiana on Facebook and X and Entergy New Orleans on Facebook and X. Social media also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.
- Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage or STAT for the status of your power outage. To sign up for text messaging, go to myEntergy.com or text REG to 36778. Have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code).
- Visit the company’s Storm Center website. The site has storm safety, preparation and restoration information that is updated throughout the day.
- Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Information is also available in Spanish and Vietnamese.
About Entergy Louisiana
Entergy Louisiana provides electric service to more than 1.1 million customers in 58 parishes.
About Entergy New Orleans
Entergy New Orleans is an electric service that serves Louisiana’s Orleans Parish. The company provides electricity to more than 209,000 customers.
Both companies are subsidiaries of Entergy Corporation. Entergy produces, transmits and distributes electricity to power life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing for growth and improved reliability and resilience of our energy system while working to keep energy rates affordable for our customers. We’re also investing in cleaner energy generation like modern natural gas, nuclear and renewable energy. A nationally recognized leader in sustainability and corporate citizenship, we deliver more than $100 million in economic benefits each year to the communities we serve through philanthropy, volunteerism and advocacy. Entergy is a Fortune 500 company headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.
Media inquiries:
Brandon Scardigli
[email protected]
Media line: 504-576-4132
Beau Tidwell
[email protected]
Media line: 504-576-4132
