NEW ORLEANS – Entergy crews have made significant progress today following overnight severe weather events across Louisiana, bringing outages down to just 3,000 from a peak of more than 37,000. At this time, we anticipate all Entergy New Orleans customers, who can safely receive power, will be fully restored by this evening. For Entergy Louisiana, the majority of customers, who can safely receive power, will be restored tonight, with a small number of customers in the hardest hit areas remaining without power until tomorrow. Our crews will continue working safely and efficiently until every customer is restored.  

The safety of our employees, customers and communities always comes first. 

Customers should remain mindful of safety hazards that may be present after a storm, such as downed power lines and debris. Always assume downed power lines are energized and keep a safe distance. To report an outage or hazardous condition, please use our online customer service channels or call 1-800-9OUTAGE (1-800-968-8243).  

We encourage our customers to stay informed by visiting our online outage map, which provides the most up-to-date information on outage locations and estimated restoration times once available. The map is updated in real time as new information becomes available.  

We appreciate your patience and understanding as our crews work diligently to restore power to all affected customers.  

Real-time updates, outage information, and preparedness resources are available at: https://www.entergy.com/stormcenter.  

Make sure your home or business is ready for us to restore your power. 

Customers whose neighborhoods have been restored but are still without power may have damage to electrical equipment attached to their home or business. 

We cannot restore power to a location with a damaged meter base, conduit or weatherhead (the metal pipe extending upward from the structure with electrical cables inside). These repairs must be made by a qualified electrician before Entergy can restore power. Learn more about the electrical equipment that serves your home. 

• Check for damage to your weatherhead, meter base or service entrance. 

• If damage is present, contact a licensed electrician to make repairs. 

• If equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE (800-968-8243). 

• After repairs are completed, call 1-800-ENTERGY (800-368-3749) to request service reconnection. 

Stay informed  

Staying informed before, during and after a tropical system strikes is just as important as making personal storm plans. Here’s how you can stay up to date on our restoration efforts:  

• Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.  

• Check Entergy’s View Outage map. Maps show where outages are located and give information about restoration progress.  

• Follow Entergy Louisiana on Facebook and X and Entergy New Orleans on Facebook and X. Social media also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.  

• Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage or STAT for the status of your power outage. To sign up for text messaging, go to myEntergy.com or text REG to 36778. Have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code).  

• Visit the company’s Storm Center website. The site has storm safety, preparation and restoration information that is updated throughout the day.  

• Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Information is also available in Spanish and Vietnamese. 

About Entergy Louisiana 
Entergy Louisiana provides electric service to more than 1.1 million customers in 58 parishes.  

About Entergy New Orleans 
Entergy New Orleans is an electric service that serves Louisiana’s Orleans Parish. The company provides electricity to more than 209,000 customers.  

Both companies are subsidiaries of Entergy Corporation. Entergy produces, transmits and distributes electricity to power life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re investing for growth and improved reliability and resilience of our energy system while working to keep energy rates affordable for our customers. We’re also investing in cleaner energy generation like modern natural gas, nuclear and renewable energy. A nationally recognized leader in sustainability and corporate citizenship, we deliver more than $100 million in economic benefits each year to the communities we serve through philanthropy, volunteerism and advocacy. Entergy is a Fortune 500 company headquartered in New Orleans, Louisiana, and has approximately 12,000 employees.  

Media inquiries: 
Brandon Scardigli 
[email protected] 
Media line: 504-576-4132  

Beau Tidwell 
[email protected] 
Media line: 504-576-4132