“While we prepare extensively for each storm, there are times when we don’t do as well as we like and there is always room for improvement.” – David Ellis, Entergy New Orleans President and CEO
Crews and contractors supporting Entergy’s Louisiana utilities are on standby as the National Weather Service forecasts the potential for multiple winter storms to impact portions of the state throughout the weekend and into next week.
As customers cozy up with their favorite pumpkin spiced dish and fuzzy socks, Entergy reminds you to get started on your fall home maintenance and to take additional safety measures in and around your home. Please take a moment to review these common seasonal risks and how you can prevent accidents before they happen.
After four days of restoration work, Entergy’s storm team has made significant progress in power restoration, returning power to more than 416,000 customers.
At the peak, the Category 2 storm knocked out power to approximately 480,000 customers in Louisiana. Crews have restored power to over 80,000 customers as of 9 a.m. Thursday morning.
Entergy’s Louisiana storm team is ready to respond to any impacts from Hurricane Zeta.
New Orleans’ businesses play a significant role in our everyday lives, and Entergy New Orleans is committed to powering life every time a “we’re open” sign comes on.
Entergy is enlarging its storm team to respond to any impacts across Louisiana from tropical storms Marco and Laura. The company is assembling a restoration workforce of approximately 3,800 workers and continues to acquire more as forecasts for Laura indicate a potential Louisiana landfall.
At Entergy, we make every attempt to limit customer interruptions. To keep the power reliably flowing, Entergy crews frequently work to make reliability upgrades to improve equipment with newer, more modern technology.
Entergy New Orleans’ customers are now being served by a stronger, more resilient electrical grid.
Providing a helping hand to the community is an act of kindness Entergy employees take part in year-round, even in times of crisis. As a result of the COVID-19 pandemic, in-person volunteering with our community partners has been put on hold due to physical distancing orders to prevent the spread of the virus. But rising to the challenge, Entergy employees found safe and innovative ways to continue the company’s commitment to creating and sustaining healthy, educated, thriving and vibrant communities.
Entergy New Orleans has extended the suspension of customer disconnections for non-payment. While the Company’s initial suspension does not expire until April 15, 2020, it has become clear that because of both the direct and indirect impacts of COVID-19, it is necessary to extend the temporary suspension of customer disconnects for nonpayment until May 15, 2020. The Company will continue to monitor the situation and will extend if necessary.
Entergy, United Way of Southeast Louisiana and the Louisiana Hospitality Foundation announced the creation of the Hospitality Cares Pandemic Response Fund to provide crisis grants to hospitality workers who are unable to afford basic financial needs during the COVID-19 outbreak.
For the sixth year in a row, Santa and his Entergy elves completed their annual “Operation Secret Santa” mission by paying the utility bills of 21 customers through The Power to Care , Entergy’s low-income bill assistance program.
What may have been an upsetting loss for New Orleans Saints fans turned out to be a weekend to remember for senior lineman Wayne Kamm who was recognized as Entergy’s Lineman of the Game during the Saints v. Atlanta Falcons match-up. During each New Orleans Saints home game, Entergy and the Saints honor a lineman for outstanding performance on the job and in the community.