Bill Payment Information

We are taking steps to help our customers through these challenging and uncertain times. Effective March 16, Entergy Texas suspended service disconnections until further notice. However, we encourage customers to make payments on their accounts, and we’ll be working directly with customers to make payment arrangements if they are unable to pay in full. Customers requiring such arrangements should call 1-800-ENTERGY (800-368-3749) or visit myEntergy

There are also additional bill payment assistance programs that can help. The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low-income households meet their home energy costs by making payments on a customer’s behalf directly to energy suppliers.Click here to see if you are eligible for regular or emergency benefits. If you think you are eligible, fill out the LIHEAP application and contact your local assistance agency.

There is also The Power to Care, an Entergy Texas program that helps senior citizens and customers with disabilities pay their utility bills. Visit our website to find agencies in your area that can help. Other flexible payment options such as level billing and pick-a-date can be found at

We take the health, safety and security of our customers and communities very seriously. One way we do that is by providing safe, reliable and affordable power. Know that we are here for you during this unprecedented time.

Watch out for Scams: There are many helpful resources available, but please remain attentive to information you receive and don’t fall victim to scams. Always go to trusted sources of information such as official websites or social media accounts for federal, state and local government for instructions and information specific to your community.  Entergy Texas never demands immediate payment from customers over the phone.

Federal Resources

State of Texas Resources

Local Resources

One of the following nonprofit organizations may be able to help you in the form of food services, bill payment assistance or other services. 

People looking for help may dial 2-1-1 or follow the links below. 

Greater Houston/Brazos Valley Area

Golden Triangle Area

Need small business resources? Visit our Small Business Resource Page