We take the health, safety and security of our customers and communities very seriously. One way we do that is by providing safe, reliable and affordable power. Know that we are here for you during this unprecedented time.
We recognize that many people who don’t normally need help are struggling now because of the pandemic. We have compiled resources below that may be helpful to you. Please don’t assume this is a complete list; there may be additional services available in your community.
Watch out for Scams: There are many helpful resources available, but please remain attentive to information you receive and don’t fall victim to scams. Always go to trusted sources of information such as official websites or social media accounts for federal, state and local government for instructions and information specific to your community. Entergy Texas never demands immediate payment from customers over the phone.
Utility Bill Payment Assistance
Low Income Home Energy Assistance Program
The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low-income households meet their home energy costs by making payments on a customer’s behalf directly to energy suppliers. Click here to see if you are eligible for regular or emergency benefits. If you think you are eligible, fill out the LIHEAP application and contact your local assistance agency.
The Power to Care
Low-income seniors and people with disabilities can apply for Entergy bill payment assistance through The Power to Care. Here is a list of agencies that can help you receive assistance from this program.
To speak to someone about your Entergy bill, call 1-800-ENTERGY (1-800-368-3749).
Federal Resources
- Centers for Disease Control and Prevention (CDC)
- Coronavirus Aid, Relief and Economic Security (CARES) Act
- Department of Homeland Security
- Families First Coronavirus Response Act
- Federal Emergency Management Agency (FEMA)
- Internal Revenue Service (IRS)
- Gov Emergency Preparedness
State of Texas Resources
- Emergency Rental Assistance Program
- School closings, Alternative Methods of Instruction (AMI) information for public and higher education: Texas Education Agency
- Tax returns: Texas Comptroller
- Drivers and vehicle licensing and more: Texas Department of Public Safety
- Helpful links for health resources, COVID-19 Facts and Myths: Texas Division of Emergency Management
- Unemployment Benefits: Texas Workforce Commission
- COVID-19 Health Information: Texas Department of Health
- Department of State Health Services - Health and Human Service Programs – Apply online or you can call your local office (numbers provided here)
- Children’s Health Insurance Program (CHIP)
- Department of Family and Protective Services - call 1-800-252-5400 to report abuse
- Department of Health and Human Services Disaster Assistance Programs
- Supplemental Nutrition Assistance Program (SNAP) Benefits
- Women, Infants and Children (WIC)
- Medicaid Health Insurance for Adults or call 1-800-335-8957
- Locations of free WIFI around the state
- Money management information and banking resources:
- Bank On Houston
- Bank on Brazos Valley
- Internal Revenue Service – Economic Impact payments
- Texas Department of Banking
Local Resources
One of the following nonprofit organizations may be able to help you in the form of food services, bill payment assistance or other services.
People looking for help may dial 2-1-1 or follow the links below.
Greater Houston/Brazos Valley Area
Golden Triangle Area
- Christian Care Center
- Community Care-Prayer Outreach
- Friends Helping Friends
- Greater East Texas CAP
- Saint Vincent de Paul Society
- Some Other Place
- Spirit of Sharing
- Tri-County Community Action Inc.
- United Board of Missions
- United Appeals of Hardin County
- United Way of Mid and South Jefferson County
- United Way of Beaumont and North Jefferson County
- United Way of Orange County, TX
Need small business resources? Visit our Small Business Resource Page
