Texas Customer Resources for COVID-19

Bill Payment Information

We are taking steps to help our customers through these challenging and uncertain times. Effective March 16, Entergy Texas suspended service disconnections until further notice. However, we encourage customers to make payments on their accounts, and we’ll be working directly with customers to make payment arrangements if they are unable to pay in full. Customers requiring such arrangements should call 1-800-ENTERGY (800-368-3749) or visit myEntergy. 

There are also additional bill payment assistance programs that can help. The federally funded Low Income Home Energy Assistance Program (LIHEAP) helps low-income households meet their home energy costs by making payments on a customer’s behalf directly to energy suppliers.Click here to see if you are eligible for regular or emergency benefits. If you think you are eligible, fill out the LIHEAP application and contact your local assistance agency.

There is also The Power to Care, an Entergy Texas program that helps senior citizens and customers with disabilities pay their utility bills. Visit our website to find agencies in your area that can help. Other flexible payment options such as level billing and pick-a-date can be found at entergy-texas.com.

We take the health, safety and security of our customers and communities very seriously. One way we do that is by providing safe, reliable and affordable power. Know that we are here for you during this unprecedented time.

Watch out for Scams: There are many helpful resources available, but please remain attentive to information you receive and don’t fall victim to scams. Always go to trusted sources of information such as official websites or social media accounts for federal, state and local government for instructions and information specific to your community.  Entergy Texas never demands immediate payment from customers over the phone.

Federal Resources

• Centers for Disease Control and Prevention (CDC)
• Coronavirus Aid, Relief and Economic Security (CARES) Act
• Department of Homeland Security
• Families First Coronavirus Response Act
• Federal Emergency Management Agency (FEMA)
• Internal Revenue Service (IRS)
• Gov Emergency Preparedness

State of Texas Resources

• Emergency Rental Assistance Program
• School closings, Alternative Methods of Instruction (AMI) information for public and higher education: Texas Education Agency
• Tax returns: Texas Comptroller
• Drivers and vehicle licensing and more: Texas Department of Public Safety
• Helpful links for health resources, COVID-19 Facts and Myths: Texas Division of Emergency Management
• Unemployment Benefits: Texas Workforce Commission
• COVID-19 Health Information: Texas Department of Health
• Department of State Health Services - Health and Human Service Programs – Apply online or you can call your local office (numbers provided here)
  • Children’s Health Insurance Program (CHIP)
  • Department of Family and Protective Services - call 1-800-252-5400 to report abuse
  • Department of Health and Human Services Disaster Assistance Programs
  • Supplemental Nutrition Assistance Program (SNAP) Benefits
  • Women, Infants and Children (WIC)
  • Medicaid Health Insurance for Adults or call 1-800-335-8957
• Locations of free WIFI around the state
• Money management information and banking resources:
  • Bank On Houston
  • Bank on Brazos Valley
  • Internal Revenue Service – Economic Impact payments
  • Texas Department of Banking

Local Resources

One of the following nonprofit organizations may be able to help you in the form of food services, bill payment assistance or other services. 

People looking for help may dial 2-1-1 or follow the links below. 

Greater Houston/Brazos Valley Area

• Community Assistance Center
• Good Shepherd Mission
• Greater East Texas CAP
• Society of St. Vincent de Paul – Plantersville
• Son Shine Outreach Center
• United Way of Brazos Valley
• United Way of Greater Houston

Golden Triangle Area

Need small business resources? Visit our Small Business Resource Page